Manager, Product Operations – Network Products

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations – Network Products

The Manager, Product Operations – Network Products will join a team driving product governance and execution of the future of Mastercard’s global core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.

This role will serve as the operational leader for Product Council Studio governance for Network Products. Studio is Mastercard’s global product governance and excellence framework, used to guide products through consistent lifecycle stages and executive review. The role enables high‑quality, efficient advancement decisions across Mastercard’s product portfolio by partnering closely with Product Managers and cross‑functional stakeholders to guide products through Studio phases, ensure readiness for review, and uphold consistent governance standards. By managing end‑to‑end Studio execution, this role reduces friction, improves decision confidence, and allows product teams to stay focused on delivering customer and business value.

The role:
- Lead operational execution of Product Council Studio governance for assigned products and portfolios, ensuring smooth progression through Studio phases.
- Partner with Product Managers to drive readiness, including checklist completion, evidence validation, and stakeholder alignment.
- Prepare Product and Portfolio Reviews by validating agendas, pre‑reads, and decision‑critical materials.
- Facilitate and chair Product Council and Portfolio Review sessions, maintaining focus on advancement criteria and value‑ and risk‑based decisioning.
- Surface governance risks, advancement bottlenecks, and cross‑product dependencies early to avoid surprises and rework.
- Document advancement decisions, conditions, and actions; track follow‑ups through completion.
- Guide product teams through next‑phase expectations following Product Council decisions.
- Identify trends, systemic gaps, and opportunities to improve Studio governance quality and consistency.
- Partner with the broader Studio and Product Operations community to evolve frameworks, tooling, and readiness standards.
- Leverage Mastercard Catalog, Studio dashboards, and evidence repositories as systems of record for governance health and operational insights.

About you:
- Prior experience in the payments industry is preferred.
- Demonstrated experience in product operations, portfolio governance, or enterprise product management within a complex, matrixed organization.
- Strong ability to translate governance frameworks into clear, actionable guidance for product teams.
- Proven facilitation skills, with confidence operating in executive‑level product and portfolio reviews.
- Highly organized and detail‑oriented, with the ability to manage multiple products and decision cycles in parallel.
- Strong judgment and critical‑thinking skills, particularly in evaluating readiness, risk, and trade‑offs.
- Comfortable influencing without authority and driving alignment across regions and functions.
- Data‑driven mindset, with experience using dashboards, systems of record, and structured evidence to inform decisions.
- Clear, concise communicator able to synthesize complex inputs into decision‑ready narratives.
- Commitment to operational excellence, consistency, and continuous improvement.
- Being able to fluently communicate in English.
- Availability to be in the office 3 times per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.