- Location
- Mosta, Malta, Malta · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis.
Tasks;
• Understand, follow, and remain knowledgeable of client policies and guidelines.
• Visually navigate and review images, accounts, and text-based content.
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
• Meet personal/customer support targets.
• Evaluate and make decisions in accordance with defined policies and guidelines.
• Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
• Escalate violations of client policies and instances of fraud using internal tools and processes.
• Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
• Interface effectively with other internal and client teams.
• Balance priorities of workflow in line with stakeholder expectations.
• Participate in training to conduct correct and accurate moderation policies.
• Support different workflows, clients, and markets as and when required.