German Speaking Customer Support Specialist | Remote Greece

Job Description

We are recruiting German-speaking Customer Support Specialists for a full-time remote role within Greece, delivering premium customer service for an international consumer brand.
In this role, you will be the primary point of contact for German-speaking customers across Germany, Austria, and Switzerland. Working from your home office anywhere in Greece, you will handle inquiries across digital channels, assist with account and order management, troubleshoot service issues, and deliver exceptional, empathetic customer service.

Your Role

• Deliver friendly, professional, and efficient customer support in German via phone, email, and live chat.
  
• Assist customers with account management, order status inquiries, product questions, billing, and returns.
  
• Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
  
• Maintain consistently high standards of customer satisfaction (CSAT), quality, and response times.
  
• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
  
• Escalate complex technical, payment, or operational issues to senior support teams as needed.
  
• Participate in virtual team meetings, coaching sessions, and continuous improvement training.
  

Your Qualifications

• Native or near-native fluency in German (C1/C2 level), both written and spoken.
  
• Good working proficiency in English (B2 level or higher) for systems navigation, training, and team collaboration.
  
• Strong customer-first mindset with active listening, empathy, and problem-solving abilities.
  
• Clear verbal communication and precise, grammatically sound written skills.
  
• High self-discipline and time management skills suited for autonomous remote work.
  
• Quiet, dedicated workspace with a stable, high-speed broadband internet connection.
  
• Previous experience in customer support, contact centers, or hospitality is an advantage, but motivated entry-level candidates are welcome.
  
• Residing in Greece or eligible to relocate and obtain local work authorization (AFM/AMKA).
  

The Offer

• Work Mode: 100% remote within Greece (full technical work equipment provided).
  
• Schedule: 40 hours per week, full-time employment with rotational shift options covering Monday through Sunday (with 2 scheduled rest days per week).
  
• Compensation & Bonuses: Competitive monthly base salary package (paid across 14 installments per year in accordance with Greek labor law), plus monthly performance-related bonuses.
  
• Health & Benefits: Comprehensive private health insurance coverage from day one, plus daily meal allowances.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Greece, including covered flight tickets, airport pickup, 4 weeks of hotel accommodation upon arrival, and dedicated administrative support to obtain local tax and social security registrations.
  
• Training & Development: Fully paid initial virtual training program, continuous online coaching, and structured internal career development pathways within a global organization.