Senior Analyst, Transport Systems & Processes

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

As part of the broader Supply Chain Logistics organization, the Transport Systems & Processes team is responsible for the design, implementation, support and continuous improvement of transportation systems and processes that enable Loblaw's Transport Planning and Operations teams.

The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to plan, execute and manage transportation operations. This role will partner closely with Transport Planning, Transport Operations, IT, vendors and other Supply Chain stakeholders to translate business requirements into effective system and process solutions.

The Senior Analyst will support initiatives throughout the full implementation lifecycle—from requirements gathering and solution design through testing, deployment, training, adoption and ongoing sustainment. The role will also help drive the team's Agile delivery practices, including backlog management, story grooming/refinement, sprint planning and scrum ceremonies.

This is an opportunity for a highly motivated individual who enjoys solving problems, taking ownership and working collaboratively across business and technology teams. The successful candidate will demonstrate initiative, strong communication skills and a desire to grow their career within Supply Chain and Transportation.

Key Responsibilities

• Transportation Systems Implementation: Support and own key workstreams associated with the implementation, enhancement and sustainment of TMS and Transport Offshore applications supporting Transport Planning & Operations.
• Business & Systems Analysis: Partner with Transport Planning and Operations subject matter experts to understand business processes, identify requirements and translate them into functional requirements, user stories and system solutions.
• Business/Technology Partnership: Act as a key liaison between Transport Operations, IT, vendors and other stakeholders to ensure business requirements are understood and successfully delivered.
• Project & Agile Delivery: Support project delivery using both traditional project management and Agile methodologies. Facilitate or support scrum ceremonies including sprint planning, daily stand-ups, backlog grooming/refinement, sprint reviews and retrospectives.
• Backlog & User Story Management: Develop, refine and prioritize user stories and acceptance criteria in partnership with business stakeholders and technology teams, ensuring the backlog is ready to support upcoming development sprints.
• Testing & Deployment: Coordinate and support QA, SIT and UAT activities, including development of test scenarios, defect management, business validation and readiness for implementation.
• Implementation & Change Management: Support implementation planning, cutover, go-live and stabilization activities while working with operational stakeholders to drive adoption of new applications and business processes.
• Application Support & Sustainment: Represent Transport Operations by partnering with Loblaw IT to ensure transportation application issues are effectively managed. Monitor, prioritize and escalate functional, integration and performance issues to ensure timely resolution within established SLAs.
• Process Improvement: Analyze transportation processes, system performance and operational issues to identify opportunities for system optimization, automation and process improvement.
• Stakeholder Communication: Provide clear and concise updates to operational leadership and project stakeholders regarding project status, risks, issues, system availability, upcoming changes and implementation readiness.
• Training & Knowledge Transfer: Develop and maintain process documentation, support training material development and provide coaching and knowledge transfer to SMEs and end users.
• Accountability & Initiative: Demonstrate a high level of accountability and initiative by proactively identifying issues and opportunities, taking ownership of actions through completion, and contributing to the successful delivery of team commitments.

 

Qualifications

• 3–5 years of relevant experience in Transportation, Supply Chain Operations, Systems Analysis, technology implementations or related project roles.
• Demonstrated experience participating in or owning key aspects of transportation technology/platform implementations, preferably Transportation Management System (TMS) implementations.
• Strong understanding of transportation planning and operations, including familiarity with transportation planning, load execution, carrier management and operational workflows.
• Experience working with Transportation Management Systems (TMS) and Offshore Systems is an asset.
• Demonstrated project management skills, with the ability to organize and manage multiple projects, workstreams, priorities and deliverables simultaneously.
• Knowledge and practical experience with Agile delivery methodologies, including Scrum, sprint planning, backlog management, user-story development and backlog grooming/refinement. Scrum Master experience or certification is considered an asset.
• Experience gathering and documenting business requirements, developing user stories and acceptance criteria, and translating operational requirements into technology solutions.
• Experience supporting QA, SIT and UAT, including test planning, execution, defect management and business sign-off.
• Strong analytical and problem-solving skills, including demonstrated experience with root cause analysis and development of sustainable solutions.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:

Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:  
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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