Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Main Purpose
Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.
Key responsibilities
Business development
• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling
• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives.
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP database.
Boutique performance and operations management:
• Reach quantitative and qualitative targets in line with Brand objectives.
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
• Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business.
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs.
• Drive the changes and ensure adoption of new tools & services.
• Manage boutique operations in accordance with Brand and group compliance policies.
• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
Represent Brand identity - Act as a Maison ambassador
• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
• Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
• Adhere with Passion to the values and rituals of presentation established by the Maison.
Team Management & People Development
• Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique.
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns..
• Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member.
• Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance.
•Coach, train, motivate and lead by example with a high degree of professionalism
• Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement.
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison.
• Drive performance management to achieve KPI’s and perform above expectations.
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