Senior Monitoring Specialist

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

The Senior Monitoring Engineer is a key technical leader responsible for driving
the design, configuration, and continuous improvement of the monitoring
framework that supports both infrastructure and application environments. This
role involves providing guidance, mentorship, and training to the monitoring
team, ensuring best practices are followed for system observability and
operational excellence.

Responsibilities

Solutions Analysis
Develop innovative solutions by integrating and analysing complex and diverse information sources. Maintain close co-operation with owners and system consumers. Advising when corrective action is needed. Assist with the measurement of engineering of bespoke monitoring solutions.

Infrastructure Monitoring Support
Developing a support plan and delivering activities and solving complex issues to meet required standards. Ensure that the work scope and monitoring requirements for systems are clearly defined and agreed to by the Owners and system consumers and that change control procedures are adhered to. Work in close cooperation with Project Planning and GIT Managers to ensure the monitoring component for any new / existing systems are in place.

IT Performance Management
Design and monitor quality of systems and respond to user emails to monitor, diagnose, and alert and guide around performance issues. Ensure that the technical integrity and work scope definition is maintained through the on-boarding process and that all dependent systems within scope are for provisioned for. Provide detail to assist with reviewing and monitoring engineering performance indicators. Monitor and alerting on performance of all GIT systems.

Stakeholder Engagement
Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions. Maintain structured communication with the owners and system consumers on technical and monitoring matters. Facilitate Inter-discipline co-ordination between all technical disciplines, with special reference to monitoring across the following areas: DevOps, IBMi, Infrastructure, Core Systems, End User Support, Telephony, Development Pillars and Synapse (middleware).

Insights and Reporting
Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Assist with the measurement of engineering of bespoke monitoring solutions. Issue reports to the Production Manager as required and assist in preparing the Monthly Progress Report for approval by the Production Manager.

Operational Compliance
Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Ensure effective document control in full compliance with procedures. Ensure that all monitoring documentation and drawings are adequately prepared, filed, secured, and transmitted.

Continuous Improvement
Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Organisational Capability Building
Provide coaching to team members to develop their skills. Interest and willingness to cross train across variety of monitoring tools used within the organisation.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Allocation
Develop short- or medium-term work schedules in order to achieve planned commitments. Use additional resources as needed. Assist with the scheduling of the work and the development of the Monitoring initiatives and Monitoring tools. Interface with GIT Managers on resource gearing and allocation to aid resource velocity objectives.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MCSE: System Centre Operations Manager, Instana, Solarwinds, ELK or equivalent monitoring qualification (Essential); Relevant degree in IT (Advantageous)

Experience

5 or more years’ experience in Multiplatform environments with a focus on monitoring (Essential) Experience working with cloud infrastructure environments (Essential); Experience with design, implementation and support of monitoring tools (Essential); Experience in Financial Service Industry (Advantageous)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.