- Salary
- $150k – $200k/yr
- Location
- Remote (USA)
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Experience
- 10+ years
- Education
- Bachelor
- Industry
- Healthcare
- Category
- Training
- Role type
- People Manager
- Environment
- Office
- Source
- Lever
Overview
The Director of Training & Enablement shapes how customers, partners, and employees learn and adopt the Arcadia platform. Responsibilities include leading complex training initiatives, developing education strategy, and partnering with executive stakeholders across Product, Customer Success, and Growth teams. The ideal candidate has deep experience in training program development, adult learning principles, and go-to-market enablement. This is a fully remote position within the USA.
Description
The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results.
This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment.
Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation.
Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs. Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.
- Develop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps
- Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation
- Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap
- Define KPI’s for the Learning and Enablement area
- Begin embedding into the product release cycle to deliver training readiness
- Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality lead, coding and documentation lead, care manager, and clinician user
- Drive measured improvement in asynchronous content quality, Learning Management System (LMS) engagement, and training completion rates
- Delivering training content concurrent with launch for at least one major product release
- Establish the Learning and Management function as a trusted partner to Customer Success on training-related barriers to adoption and customer health
- Be recognized as the internal and external authority on Arcadia platform enablement and user activation
- Oversee continued growth of the Arcadia Certified Professional program as a necessary credential for external users
- Demonstrate measurable impact on onboarding customers’ time-to-value reflected in platform adoption metrics
- Have built a durable, scalable training infrastructure consisting of an accessible content library and release readiness process
- Build and develop a high-performing team of 1–3 direct reports with clear roles and growth trajectories
Skills
Languages
Remote Scope
About Arcadia
Arcadia.io is a leading population health management software company helping providers and payers reduce costs and improve patient outcomes.
