Director of Training and Development

Company: Chick-fil-A Rochester

• Operator, Matt Stockdale has a vision to win hearts everyday by providing uncommon care and has opportunities to partner and serve local hospitals to provide hot meals to families
• CFA Rochester has a Leadership Development Pathway to ensure that everyone has an avenue to grow
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

• Health Insurance
• Paid Vacation
• Matching 401K
• Profit Bonus
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

Opportunity

We are looking for a Director of Training and Development to join our team at Chick-fil-A. Having a friendly and assertive professional is an integral part of our success. Your “hands-on” management with restaurant operations, as well as leading our team to excellence by setting high standards ensuring that our team is properly trained in all areas of the restaurant, and teaching our values to promote a positive culture will be essential to having a successful restaurant operation and maintaining our positive work culture.

Your Impact

• Develop and execute a strategic plan for establishing short-term and long-term recruitment pipelines.
• Maintaining HR compliance for 60+ employees
• Overseeing onboarding & new-hire processes
• Assisting in various administrative duties which may entail payroll, accountability reports, maintaining the restaurant email, etc.
• Plan and execute the development of a team of 100+
• Maintaining a work environment that ensures and promotes food & team safety
• Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals

Background Profile

• Bachelor's Degree (preferred)
• Experience in Talent Acquisition, Onboarding, Training, Payroll, and Coaching
• 2 years of leadership experience
• Passion for Chick-fil-A’s values
• Detailed, organized and process-oriented
• Assertive and Friendly personality
• Full-Time Availability

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.