Director of Training

MG Properties is seeking an experienced and strategic Director of Training to lead our Training team and drive learning and development initiatives across the organization. This role is responsible for shaping the company's training strategy, developing engaging and effective learning programs, and ensuring employees have the knowledge, tools, and resources needed to succeed.

The Director of Training will oversee Regional Training Managers, the Leasing Development Trainer, and the Training Administrator while partnering closely with Human Resources, Operations, Compliance, and other corporate departments.

What You'll Do

• Develop and execute MG Properties' annual training strategy in partnership with Training, Human Resources, and Operations.
• Lead, develop, and support the Training team to achieve departmental and company goals.
• Oversee the Certified Training Associate mentor program to provide comprehensive and effective onboarding for new hires.
• Manage the company's learning management system, Easy LMS, including planning for system changes, transitions, and employee training.
• Assess organizational training needs and develop programs that support business objectives.
• Develop and coordinate training across a variety of areas, including sales, customer service, reputation management, property management software, audits, maintenance, safety and risk, and company policies and procedures.
• Lead classroom, virtual, on-the-job, workshop, conference, and other learning experiences.
• Oversee professional development and leadership development programs, including programs delivered through third-party partners.
• Create and review training materials, curricula, visual aids, and multimedia presentations to ensure quality and consistency.
• Establish testing, evaluation, and reporting processes to measure training effectiveness and support continuous improvement.
• Prepare, manage, and monitor the training budget and related expenses.
• Oversee new-hire orientation and training, including software and technical training delivered through Regional Training Managers.
• Partner cross-functionally with Operations, Human Resources, Compliance, and other corporate departments.
• Oversee training support for acquisitions, due diligence efforts, and one-on-one property training as needed.
• Manage and track ROI for the MG Mystery Shop program provided by Grace Hill.
• Identify innovative ways to strengthen the company's overall learning and development curriculum.
• Support employee recognition meetings and awards as needed.
• Travel as business needs require, which may include 2 to 3 days per week and overnight stays.

What We're Looking For

• Bachelor's degree from a four-year college or university, related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in a Community Manager position.
• Strong knowledge of property management operations, leasing, and customer service.
• Proficiency with property management software and related technology platforms.
• Experience with Yardi, Microsoft Word, Excel, Outlook, Elise AI, RealPage, and operations-related platforms.
• Strong presentation and facilitation skills, with the ability to communicate effectively with employees at all levels of the organization.
• Ability to analyze operational and financial metrics, including NOI, economic occupancy, cost per employee, turnover, and other property-related measurements.
• Excellent organizational, written, verbal, and interpersonal communication skills.
• Ability to build strong cross-functional relationships and effectively lead and motivate a team.
• Flexible, collaborative, and solution-oriented approach with a commitment to delivering outstanding customer service.