Business Development Center Service

Description

At O'Rielly Chevrolet, we strive to make every customer a customer for life. We reward individuals who are ready to work hard and stay motivated. Every employee at O'Rielly Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Summary

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. Business Development Center Representatives are responsible for making inbound and outbound calls and communicating with prospects and customers via phone and email .The BDC is the perfect place for a motivated individual to begin a successful career. Applicants for this position should be confident and self-motivated with a pleasant and outgoing personality,  have the ability to convert customer inquiries into appointments. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. If you thrive in a fast paced environment and have the drive and initiative to succeed then we are excited to talk to you. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Responsibilities

• Handle high-volume inbound calls regarding appointments, repairs, and recalls
• Study, learn and understand the services/maintenance we offer
• Meet and exceed daily goals and objectives
• Maintain accurate records of daily activities
• Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications
• Participate in team & process development sessions – keeping positive relationships with teammates, service advisors and dealership management

Requirements

 Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must strive to provide excellent customer service
• Must be comfortable in a call center environment
• Must have strong computer skills
• Must pass a pre-employment background check, and drug screen, this includes recreational marijuana

What We Offer

• Medical, Vision and Dental
• Company Paid Life Insurance
• Company Paid Short Term Disability
• The Option to get more life insurance and LTD
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.