- Location
- Miami, Florida, United States · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Who are we?
At AnswerHero, we’ve been the trusted voice behind thousands of growing businesses since 2010. We’re not your typical call center, we don’t do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you’re a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll Do
As a Bilingual Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear, a role that carries real impact every single day. Your responsibilities include:
- Answering inbound calls promptly and professionally on behalf of our business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Following client specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
Benefits
Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.Supportive Team Environment: You’ll feel connected and appreciated from day one.Meaningful Work: Every call you take has a direct impact on real business.Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordinglyFlexible Setup: Remote-friendly options available.Medical, dental, and vision insuranceAccrual based Paid Time Off (PTO)Paid federal holidays per yearCompany-provided equipmentSubmit your application and resume onlineVideo interview typically scheduled within 5 business daysMeet virtually with our hiring teamComplete a short bilingual language assessment (English & Spanish, approximately 10 minutes)Offer and paid onboarding training