Manager - Repair Center

Overview

Come join our amazing Snap-on team in Harrisburg, PA !

 

Snap-on Inc. is more than the premier global tool and equipment manufacturer; we are a leading global innovator, manufacturer and marketer of complex equipment and systems solutions.  We operate in critical industries like aerospace, energy and natural resources, defense, transportation, and manufacturing.

 

We take pride in a very clean and safe work environment and our team members create a great place to work every day.   

 

As part of the Snap-on team, you will be joining an extraordinary company that has been the industry standard for over 100 years! As part of our team, you will not only provide superb service to our customers, but enjoy the benefits of working for an extraordinary company.  Our benefits package is one of the best in the industry including:

• Medical / Dental / Prescription Drug / Vision
• 401(k) with 50% match up to 6%
• Pension Plan
• Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program
• Stock Purchase Plan
• Employee Purchase Discounts
• Paid Vacation up to 80 hours first year
• Paid Holidays: 9 scheduled (available on first day of employment) and Up to 3 floating holidays (after one month of service)
• Multiple monthly events including:  free meals, giveaways and raffles
• Fast paced team oriented environment
• Company that has longevity and stability.
• And so much more !

 

Responsibilities

Position Requirements:

 

Provide strategic leadership and operational oversight for all repair and calibration activities involving Snap-on manufactured and vendor-supplied equipment. This role is responsible for managing the full lifecycle of inbound and outbound product flow, ensuring safe, efficient, and high-quality operations that support revenue growth and customer satisfaction. Accountable for optimizing operational performance, improving financial outcomes, and enhancing the overall customer experience. Oversee repair center P&L with approximately $20M in annual revenue, maintaining gross margin and operating income targets. Lead a team of 60+ associates through supervisors and leads, driving productivity and accuracy across 200,000+ repairs annually. Responsible for overall facility management, including coordination of maintenance and safety initiatives.

• Lead and direct repair and calibration operations to achieve safety, quality, delivery, and cost objectives while supporting revenue growth and customer satisfaction.
• Oversee the end-to-end repair lifecycle, managing inbound receipt, diagnosis, repair, testing, calibration, and outbound shipment to ensure accurate and timely service delivery.
• Drive operational excellence and productivity improvements through workflow optimization, visual management, performance metrics, and continuous improvement initiatives to reduce cycle time and increase throughput.
• Manage repair center financial performance, including key P&L drivers such as labor efficiency, overtime, material utilization, scrap/rework, and overhead, while supporting annual operating plan development and forecasting.
• Lead, develop, and engage a team of 60+ associates, including supervisors and technicians, building capability through coaching, performance management, and structured development planning.
• Ensure effective workforce planning and resource alignment, including scheduling, attendance management, payroll administration (eTime), and capacity planning consistent with company policies and a union-free philosophy.
• Maintain a safe, compliant, and audit-ready facility, ensuring adherence to 6S, OSHA, ISO, and QFS standards while overseeing safety training, incident investigations, and corrective actions.
• Ensure operational accuracy and quality control across repair orders, parts management, inventory systems, and calibration processes.
• Collaborate cross-functionally with Procurement, Engineering, Manufacturing, and Supply Chain to resolve technical issues, address product concerns, and maintain operational continuity.
• Serve as the primary operational liaison with internal and external stakeholders, including Regions, Franchisees, Industrial Representatives, VC/PC partners, and customers, ensuring service excellence and effective communication of operational priorities and performance

Qualifications

Bachelor’s degree preferred or equivalent experience to include functional expertise through experience and/or education in:

• Leading a Repair Center / Warehouse / Manufacturing facility
• Electronic Technology
• Demonstrated expertise in scheduling, workflow coordination, and performance management.
• Working knowledge of quality systems, safety programs, and continuous improvement methodologies.
• Proven ability to coach teams, resolve escalations, and collaborate cross-functionally.

 

Education or actual experience in areas involving

• Performance management
• Training and development
• Conflict resolution
• Negotiations
• Time Management / Delegation
• Leadership skills

 

Knowledge of:

• Company products / product applications
• Company programs
• Company order processing systems and procedures
• Company computer systems and PC ability
• Quality Management Systems
• Manufacturing Key Performance Indicators
• Profit Loss Statements

 

Characteristics:

• Approachable
• Responsive
• Flexible
• Proactive
• Financially disciplined and highly customer‑oriented
• Integrity