- Location
- MYSUB01 - Subang Jaya (Rhenus Logistics Sdn Bhd), Malaysia
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Source
- Workday
Description
What You Can Expect:
- Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
- Assist users with matters related to business applications and IT systems.
- Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
- Log, escalate, and follow through on all support requests and incidents until closure.
- Identify operational gaps and contribute ideas for continuous improvement in IT service management.
- Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
- Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions.
- Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
- Maintain and update internal knowledge base documentation for IT support and end-user references.
- Take ownership of assigned projects, ensuring timely completion and quality deliverables.
- Internalize feedback to continuously enhance work quality and performance.
- Be available for domestic and international travel when required.
- Perform other related duties as assigned by the immediate superior.
What You Bring:
- Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field.
- At least 1 year of related work experience; fresh graduates are encouraged to apply.
- Proficient in English and local language(s), both written and verbal.
- Fluency in Mandarin (spoken and written) is an added advantage.
- Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
- Computer literate and willing to learn user support, troubleshooting, and business applications.
- Strong communication skills with the ability to explain technical information clearly.
- Excellent attention to detail, time management, and ability to meet deadlines.
- Adaptable to changing environments and dynamic business needs.
Skills
ITIL
