Intake Coordinator - Southside Medical Center

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings (United States of America)

Primary Function/General Purpose of Position

The Intake Coordinator serves as the primary point of entry for individuals seeking access to programs and services. This role focuses on intake, assessment, and referral management to ensure timely and appropriate connection to internal programs and external community resources. The Coordinator provides a streamlined process for clients/residents, programs, partners, and community members, ensuring equitable access and efficient navigation of available services.

Essential Job Functions

• Serve as the primary point of contact for individuals seeking access to programs and services.

• Conduct intake interviews to collect demographic, health, and social needs information and assess program eligibility.

• Receive, process, and coordinate referrals from internal programs, external partners, and community members.

• Manage referral workflows and follow-up activities to ensure timely connection to appropriate services and resources.

• Provide clients with clear guidance on available programs, next steps, and barriers to accessing services.

• Maintain accurate and up-to-date documentation, records, and data within designated systems to support compliance and program evaluation.

• Generate and monitor reports related to intake activity, referral outcomes, and identified service gaps.

• Maintain effective working relationships with internal teams, community organizations, and external partners to strengthen referral networks and service coordination.

• Support outreach and community engagement efforts to increase awareness of intake processes and available services.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor’s degree in business, social work, public health, human services or related field (required)

Extensive work experience considered in lieu of degree

Work Experience

Community Health experience preferred

Training

None

Range: 

Minimum: $22.02

Maximum: $33.04
 

Skills

Intake and Assessment techniques

Referral Management

Data Entry and Case Management

Reporting and analytics

Compliance and Documentation standards

Communication skills

Active listening

Problem solving

Relationship Building

Organizational Skills

Adaptability

Cultural Competence

Conflict Resolution​

Outreach Activities

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Psych OP PHP - Southside RMC - Petersburg

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].