Winter 2027 Front Office Management - Yellowstone National Park

Overview

 

 

 

Discover the magic of Yellowstone's winter season!

 

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. 

We're hiring Front Office Managers as well as Assistant Front Office Mangers at Old Faithful Snow Lodge and Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!

 

Job Summary:

As a Front Office Manager or Assistant Front Office Manager, you'll oversee the daily operations of the Guest Service Department at the location you're hired to. Daily tasks include but are not limited to training staff to resolve guest problems skillfully with a willingness and desire to understand and take necessary steps to satisfy the guest.

 

The Details:Position Type: SeasonalSeason Dates: December 2026 to March 2027Pay: $1,764.00/bi-weekly to $1,848.00/bi-weekly Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

 

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

 

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100+ miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

Front Office Manager 

• Lead daily Front Office and Bell Operations, ensuring exceptional guest service while meeting operational and financial goals.
• Coach, develop, and motivate Front Office, Bell, and Guest Services leaders through training, performance feedback, and ongoing support.
• Resolve guest and employee concerns professionally, fostering positive experiences for both guests and team members.
• Oversee staffing, scheduling, and operational processes, including reservations, room inventory, and departmental records to ensure efficient daily operations.
• Manage Front Office administrative and financial functions, including cash handling, inventory, supplies, and compliance with company policies and lodging standards.

Assistant Front Office Manager 

• Lead Front Office and Bell Operations to deliver exceptional guest experiences and achieve operational objectives.
• Supervise, coach, and develop Front Office, Bell, and Guest Services teams through training, feedback, and performance management.
• Resolve guest and team member concerns with professionalism, creating a positive and service-focused environment.
• Coordinate staffing, scheduling, reservations, and room inventory to ensure efficient day-to-day operations.
• Oversee cash handling, inventory, and administrative processes while ensuring compliance with company policies and lodging standards.

Qualifications

• Human relations skills.
• Must be a "people-person" who thrives on public contact.
• Strong communication skills.
• General/basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse people and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.

Physical Requirements include:

• Able to lift and carry up to 25 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.