Vice President, Business Operations

JOB DETAILS
Job Title: Vice President, Business Operations
Reports To: CEO
Working Hours: 9:30am – 5:30pm
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time - (Hybrid) 3 days on site / 2 WFH

ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivalled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Centre Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

ABOUT THE ROLE 
The Vice President, Business Operations is responsible for leading Operational Excellence across RWS Global, ensuring that business processes, systems, governance, and operational strategies support the organisation's growth and delivery objectives.
This role provides executive leadership across Continuous Improvement and Information Technology with a focus on enterprise maturity, process governance, reporting, and organisational effectiveness. Working closely with the Executive & Senior Leadership teams, the VP, Business Operations will develop scalable operational frameworks that enable efficient delivery across multiple business units, regions, and functions.
The successful candidate will combine strategic thinking with operational execution, drive transformation change, improve organisational performance, and ensure the business has the processes, technology, and structure required to scale effectively.
This role is suited for a highly experienced leader who thrives in a fast-paced, entrepreneurial, and globally connected environment.

KEY RESPONSIBILITIES 
Operational Leadership & Strategy

• Develop and execute the global Operations strategy aligned with company objectives and growth plans.
• Partner with Executive Leadership to improve organizational effectiveness and operational performance.
• Lead operational planning and governance across multiple business functions and regions.
• Create scalable frameworks to support company growth, transformation, and service delivery.

Continuous Improvement

• Lead enterprise-wide continuous improvement initiatives across business functions.
• Identify opportunities to simplify, standardize, and optimize processes.
• Establish operational standards, controls, and governance frameworks.
• Foster a culture of accountability, operational excellence, and data-driven decision making.

Information Technology

• Provide executive oversight of business systems, operational platforms, and process automation initiatives.
• Partner with business leaders to ensure technology supports the needs of the business by having a complete understanding of company-wide process.
• Champion adoption of new technologies and operational best practices to drive transformational change.
• Ensure data integrity, reporting accuracy, and process aligns with the needs of the business and the needs of the departments.

Performance & Reporting

• Establish and monitor key operational metrics and KPIs.
• Develop executive dashboards and reporting frameworks that support strategic decision making.
• Analyze trends and operational performance to identify risks and opportunities.
• Provide regular operational updates to the CEO and Executive Leadership Team.

Governance & Compliance

• Ensure company processes operate within established policies, controls, and regulatory requirements.
• Support business continuity, risk management, and operational resilience initiatives.
• Establish robust governance processes that support sustainable growth and accountability.
• Oversee global compliance relating to operational practices and reporting.

Leadership & Stakeholder Management

• Lead, mentor, and develop operational team members.
• Build strong partnerships across divisions. 
• Act as a trusted advisor to leadership on operational strategy and organizational effectiveness.
• Foster a culture of collaboration, innovation, and continuous improvement.

QUALIFICATIONS & SKILLS

• 10+ years experience in Business Transformation, Continuous Improvement, or Operational Leadership roles.
• Proven experience leading global operational functions within a complex organization.
• Strong understanding of process improvement methodologies, organizational design, and operational governance.
• Experience leading large-scale transformation and change initiatives.
• Strong systems and technology background, including enterprise platforms, reporting tools, and workflow solutions.
• Demonstrated success building and leading high-performing teams.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strong financial and commercial awareness.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Business, Operations Management, Engineering, or related field.
• Experience in entertainment, live experiences, events, or similarly complex global operating environments is a plus.

COMPANY BENEFITS 

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Allowance
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Program
• Childcare Support Policy
• Employer Sponsored Vision Program

DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.