- Location
- Four Seasons Tokyo - Marunouchi, Japan
- Type
- Full-time
- Department
- Retail
- Seniority
- Director
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.About the role
Responsible for leading the reservation team, and ensure that we comply with Four Seasons standards. Maximize business opportunity through managing room inventories, making decisions on overbooking and upsell. Manage OTAs relationships.
What you will do
Maintain a harmonious and professional relationship with the team, co-workers, and all departments.
Conduct standards testing including call observation (Internal test call reports for agents who do not be covered by Aspire call)
Conduct follow up training sessions and provide timely feedback to the staff
Develop and mentor the reservation staff for future advancement.
Work quickly in a high-pressure environment and the ability to handle stress.
Excellent communication skills.
Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed.
Have the ability to supervise the day-to-day duties of the reservation team and assist as necessary.
Hold monthly department meetings with reservation team to ensure communication and address any issues that are affecting the team.
Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement.
Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities.
Meet with Director on a weekly basis to communicate all activities and report of any concerns.
Actively network within the community to attract potential candidates for recruitment purposes.
Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with reservation team as required.
Assist in other areas of the department as needed.
What you bring
Technical skills – proficient in Word, Excel, Powerpoint
Require a working technical knowledge of generally accepted sales principles
Require knowledge of and the ability to operate computer equipment and excellent Excel and computer skills. Opera, Golden Sales and catering systems knowledge would be ideal and greatly valued.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
Schedule & Hours:
• 40 working hours per week.
• 10 days off every month except February （9 days）
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
