Shift Leader

Mandarin Oriental, Geneva is looking for a Shift Leader to join our Front Office Team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? 

We invite you to become a Fan of the Exceptional. 
 

Mandarin Oriental, Geneva 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day. 
 

About the Job 

Based at Mandarin Oriental, Geneva, the Receptionist reports directly to the Front Office Manager. 

As a Shift Leader, you will be responsible for :

• Monitor departures and arrivals on a daily basis.
• Keep the booking schedule and occupancy schedule up to date.
• Process bookings made by telephone, letter or email immediately and professionally within 24 hours of the booking being made.
• Organize guest arrivals by printing registration cards, preparing group folders, etc.
• Check in guests according to established procedures
• Welcome and serve guests according to the hospitality standards of a 5-star hotel, in line with the expectations of the Mandarin Oriental Group and Swiss Deluxe
• Comply with guarantee procedures by ensuring that we have cover for guests to be sent on credit (credit card authorization or cash deposit).
• Organize guest departures (billing and room release).
• Process guest departures in accordance with established procedures.
• Enforce guest safe procedures.
• Perform all administrative tasks in accordance with the daily checklist for each shift.
• May be required to work both day and night shifts, depending on operational needs.

As Shift Leader we expect from you: 

• Previous experience in Front Office.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Valid Swiss work permit or European passport.  
   

Our Commitment to You 

• Learning & Development – Your success is our success. We craft unique learning and development programs for every stage of your career so that you continue to grow and thrive. 

• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world. 

• Health & Colleague Wellness – Finding the right work-life balance is essential. Your wellbeing matters to us — that’s why we offer health benefits and wellness programs globally. 
 

Local Benefits at Mandarin Oriental, Geneva 

• A competitive salary and benefits package in line with the Swiss luxury hospitality market. 

• Daily meals provided at our staff restaurant. 

• Uniform provided and maintained by the hotel. 

We’re Fans. Are you?