Account Coordinator | LGM Buffalo

THE ROLE: Account Coordinator

LOCATION: LGM Buffalo | Buffalo, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT THE PROJECT/LGM BUFFALO

LGM purchased ADPRO Sports in July 2023.  ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.

ABOUT THE ROLE  

The Account Coordinator is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention.  The Account Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. 

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Reviews and updates quarterly WIP reports and submit to Vice President of Sales
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoice system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
• Checks in and receives products from vendors when time sensitive
• Files customer order documentation
• Attends outside sponsorship events and company sales

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

SKILLS AND ABILITIES

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
• Sound organizational, records management, time management skills, and attention to detail
• The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

EDUCATION AND EXPERIENCE

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or
• An equivalent combination of education and experience
• Proficient in Microsoft Office products, invoicing systems, online vendor sites

WORK ENVIRONMENT & TRAVEL

• This is an onsite role based in Buffalo, NY at the LGM Buffalo Headquarters.

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

Competitive Pay of $22.00 - $26.00 per hour commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.