- Salary
- $200k – $250k
- Location
- Kansas City, MO, US
- Type
- Full-time
- Department
- Administration
- Seniority
- VP
- Education
- Master
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Apex Service Partners, Midwest Region is seeking a Vice President of Commercial Operations to join our Plains & Ozarks Market leadership team. This executive leader will play a critical role in accelerating growth across a portfolio of leading HVAC, plumbing, and electrical brands by driving customer acquisition, customer retention, contact center excellence, membership growth, and customer experience.Reporting directly to the Market Area President, the Vice President of Commercial Operations serves as the strategic link between our local operating companies and shared services teams, ensuring alignment across marketing, customer experience, analytics, technology, and growth initiatives.
This is an opportunity for a commercially-minded leader who thrives in a fast-paced, performance-driven environment and enjoys partnering with operational leaders to unlock growth across multiple businesses.
What You'll Do:
Lead Market Growth Strategy
Develop and execute commercial strategies that drive profitable growth across a portfolio of home service brands.
Partner with Market and brand leadership to identify opportunities to increase revenue, customer acquisition, and retention.
Leverage performance data and customer insights to drive decision-making and continuous improvement.
Drive Customer Acquisition & Retention
Lead initiatives focused on growing new customer acquisition and increasing customer lifetime value.
Partner closely with marketing teams to optimize lead generation, conversion, and return on marketing investment.
Create and execute strategies that strengthen customer loyalty and retention.
Oversee Contact Center Performance
Provide leadership and direction for Market contact center operations.
Establish performance standards and accountability around booking rates, conversion, customer experience, and overall service quality.
Ensure scalable processes, technology, and staffing strategies support continued growth.
Own Membership Program Growth
Lead membership enrollment, retention, and renewal strategies across the Market.
Develop programs and initiatives that increase recurring revenue and long-term customer relationships.
Monitor performance metrics and drive continuous improvement.
Partner with General Managers
Serve as a trusted advisor to General Managers across the Market.
Collaborate on strategies to improve lead generation, booking performance, sales conversion, customer experience, and retention.
Share best practices across brands to drive consistency and scalable growth.
Support Market Expansion
Assist in the successful integration and commercial ramp-up of newly acquired partner brands.
Work cross-functionally to ensure new businesses are aligned with Market growth strategies and operational standards.
What Success Looks Like
Increased customer acquisition and conversion performance across the Market.
Growth in membership enrollment, retention, and recurring revenue.
Improved contact center booking rates, conversion metrics, and customer satisfaction.
Strong customer retention and lifetime value outcomes.
Successful integration and performance of newly added partner brands.
What We're Looking For:
Required Qualifications
Bachelor's degree requied. MBA preferred.
10+ years of progressive leadership experience in commercial operations, sales, marketing, revenue operations, customer experience, or related functions.
Proven success driving customer acquisition, retention, and revenue growth within a multi-location or multi-brand organization.
Experience leading customer contact center, call center, or service operations.
Strong analytical mindset with the ability to translate data into action.
Demonstrated ability to influence across functions and lead through collaboration.
Executive-level communication and stakeholder management skills.
Preferred Qualifications
Experience in home services, field services, franchising, retail services, or other multi-unit service organizations.
Experience managing membership, subscription, or recurring revenue programs.
Experience supporting acquisitions and business integrations.
MBA or advanced degree preferred.
Why Apex Service Partners?
Apex Service Partners is one of the nation's leading networks of HVAC, plumbing, and electrical service companies. Our mission is to build the best home services platform in the industry by partnering with outstanding local brands, investing in people, and delivering exceptional customer experiences. As Vice President of Commercial Operations, you'll have the opportunity to shape growth strategy across a large and expanding portfolio while partnering directly with senior leadership to influence the future of the business.
If you're passionate about growth, customer experience, operational excellence, and building scalable commercial strategies, apply today.