Ocean Freight Operations Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Key Duties/Responsibilities: -

• Perform A-Z task of sea import shipments.
• Preparation of import documents prior to vessel arrival.
• Ensure prompt release of shipment from carrier/co-loaders.
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Meeting customer’s specific clearance expectation and delivery timeline.
• Maintain good relationship and excellent customer service level with customer.
• Correspond and follow up with origin whenever required.
• Handle dispute for customer and/or shipping lines.
• Perform ad-hoc duties/tasks as assigned by the company.
• KPI fulfillment;
• Billing Timeliness – 5 days upon vessel ETA
• Billing Accuracy – 5% tolerance
• Intercompany invoices – 7 days upon receipt
• Auto Rate – 60%
• Milestones update for Global account
• File closing – weekly
• Job recognition – 98%
• Paperless process

Job Requirements: -

• Possess “O” Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation or equivalent.
• Minimum 3 years of experience in handling sea import shipments in freight forwarding industry.
• Good command of English, communication skills and computer literacy (MS Office).
• Knowledge of using Trade-net, Cargowise system a definite advantage.
• Good customer service skills and a team player.
• Meticulous, committed and a fast learner.
• Positive and can-do attitude and ability to work under pressure to meet deadlines.
• Salary is negotiable and commensurate with candidate's experience.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.