Learning and Development Lead

The Learning and Development Lead is responsible for planning, developing, implementing, and continuously improving NarraSoft's employee training and development programs. This hands-on role involves identifying training needs, assessing performance gaps, designing and facilitating learning programs, and evaluating their effectiveness in improving employee capabilities and workplace performance. Working closely with the HR Manager, department heads, and other stakeholders, the Learning and Development Lead ensures that training initiatives are aligned with organizational priorities, operational requirements, and employee development needs.

Supervisory Responsibilities: None currently, but an opportunity to manage others as the company continues to grow.

Duties and Responsibilities:

• Conduct training needs assessments through employee feedback, performance data, stakeholder discussions, and observation of work processes to identify competency gaps, recurring challenges, and development opportunities.
• Collaborate with department heads and team leads to validate identified gaps and determine whether training or other operational interventions are appropriate.
• Establish baseline measurements, learning objectives, and observable performance indicators to assess training needs and effectiveness.
• Develop and maintain a structured training and development plan aligned with organizational priorities, operational requirements, and available resources.
• Recommend training priorities, approaches, and delivery methods to the HR Manager and Senior Management.

Training Design, Development, and Facilitation

• Design, develop, and deliver customized in-house training programs, workshops, refresher courses, and other learning activities addressing identified employee and organizational needs.
• Prepare and maintain training curricula, facilitator guides, presentations, assessments, practical exercises, and other learning materials incorporating relevant workplace scenarios and operational challenges.
• Apply learning principles and appropriate instructional methods, including instructor-led sessions, virtual workshops, simulations, and role-playing, to promote practical and engaging learning experiences.
• Facilitate learning discussions, provide constructive participant feedback, and identify opportunities for additional learning or reinforcement.
• Coordinate training schedules, participant selection, logistical requirements, and delivery arrangements with relevant departments and stakeholders.
• Support employee onboarding and company-wide learning initiatives, including HR orientation, IT training, HMO educational webinars, and other department-led programs, in coordination with designated personnel and subject matter experts.
• Facilitate or co-facilitate appropriate orientation and training sessions while ensuring technical and policy-related content remains validated by the responsible departments.
• Review and update training content and materials to maintain accuracy, relevance, and alignment with company standards.

Training Evaluation and Performance Monitoring

• Develop and implement training evaluation methods, including pre- and post-training assessments, participant feedback, and workplace performance observations.
• Collaborate with department heads and team leads to monitor the application of learned skills and behaviors, compare results against established baselines, and identify remaining performance gaps.
• Coordinate post-training follow-ups and recommend coaching, refresher sessions, or other interventions to reinforce learning and address identified development needs.
• Prepare training effectiveness reports covering participation, learning outcomes, observed improvements, and recommendations.
• Continuously evaluate and refine training programs based on assessment results, operational feedback, and evolving business needs

• Maintain a centralized training calendar, trackers, attendance records, assessment results, certifications, completion reports, and other employee training documentation.
• Monitor training participation, completion, and outstanding requirements,including timely follow-ups with employees, department heads, and other relevant stakeholders.
• Ensure proper safekeeping, confidentiality, organization, accessibility, and version control of training materials, recordings, presentations, facilitator guides, assessments, and other learning resources.
• Administer and monitor employee training bonds and related agreements in coordination with HR, including documentation, acknowledgments, bond periods, employee obligations, completion status, and matters requiring review upon employee separation.
• Coordinate with HR, Operations, and department heads to identify and implement appropriate learning and development activities for benched employees or those awaiting deployment, including refresher training, upskilling, and cross-training.
• Monitor the participation, assessment results, progress, and completion of benched employees' development plans, and provide updates to HR and Operations to support deployment readiness.
• Monitor applicable mandatory training requirements and ensure that related records and documentation are properly maintained in accordance with company policies and relevant regulations.
• Prepare regular training progress reports, compliance updates, and recommendations for the HR Manager.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Education, Business Administration, Organizational Development, or a related field.
• At least three (3) years of relevant experience in training and development or a related function, preferably with hands-on experience independently designing and delivering training programs.
• Demonstrated experience in training needs assessment, instructional design, facilitation, and training evaluation.
• Experience collaborating with department heads, supervisors, or operational teams to identify and address employee performance gaps.
• Experience in a BPO, outsourcing, shared services, or other client-facing environment is an advantage.
• Relevant training, facilitation, or learning and development certifications are an advantage.

Required Skills and Abilities

• Strong communication, interpersonal, presentation, and training facilitation skills.
• Knowledge of learning principles, instructional design, and training evaluation methodologies.
• Strong analytical and problem-solving abilities, including interpreting performance data and translating operational challenges into measurable learning objectives
• Excellent organizational, documentation, project management, and stakeholder coordination skills.
• Ability to independently manage multiple training initiatives, prioritize responsibilities, and deliver results with appropriate guidance from the HR Manager.
• Resourceful, proactive, detail-oriented, and capable of developing practical learning solutions.
• Proficiency in Microsoft Office, Google Workspace, virtual training platforms, and relevant learning technologies.
• Familiarity with learning management systems, digital learning tools, or e-learning development platforms is an advantage.
• Experience coordinating with third-party training providers or vendors, including sourcing, evaluation, and training arrangements, is an advantage.

Physical and Work Requirements

• Must be able to report to Ortigas, Pasig on an as-needed basis.
• Must be available to facilitate training sessions and coordinate with employees and operational teams based on business requirements.
• Must be comfortable conducting both virtual and in-person training activities