- Location
- Nuevo Laredo, Tamaulipas, Mexico · published
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
TS Trucking is a top-tier transportation company with its own assets and nationwide presence across Mexico, providing the best logistics solutions. Over time, it has evolved into a steadily growing transportation provider.
Currently, we are looking for a Driver Support Coordinator Il to join our team in Nuevo Laredo. This position will work in a dynamic environmentm, greet drivers professionally, ensure drivers clearly understand their assignments and next steps, helping them with any questions or concerns.
Shift:
• Friday to Tuesday: 7 am - 4 pm
Responsabilities:
• Review shift updates, clarify routes, load details, and appointment times, while coordinating with the dispatch team to resolve questions or operational changes.
• Print, verify, organize, and distribute load sheets and dispatch documents, ensuring accuracy and completeness before providing them to drivers.
• Identify missing or incorrect paperwork, address driver concerns, and promptly escalate urgent, unresolved, safety, or compliance-related issues.
• Log into required systems, ensure workstation functionality, verify internet and printer connectivity, and confirm the availability of all necessary documents and supplies.
• Communicate and collaborate effectively with internal teams to share updates regarding delays, schedule changes, or operational issues.
• Track recurring driver concerns, document outstanding issues, and report major or repeated problems to the on-shift Team Lead or Manager.
• Ensure smooth shift transitions by handing over pending matters and clearly documenting any unresolved driver concerns.