Senior Scrum Master

Career Category

Information Systems

Job Description

We are seeking a highly motivated and collaborative Senior Scrum Master to join the Customer & Campaign Readiness Product Team. This role serves as an Agile leader, coach, and facilitator responsible for enabling high-performing teams and driving successful delivery of business outcomes. The Senior Scrum Master will champion Agile and SAFe principles, foster a culture of continuous improvement, and help teams deliver value efficiently and predictably.

The ideal candidate combines strong Agile delivery expertise, servant leadership, and coaching skills with experience supporting cross-functional teams in complex enterprise environments. This individual will partner with Product Managers, Product Owners, business stakeholders, architects, and development teams to improve team effectiveness, optimize delivery processes, and support the successful execution of product roadmaps.

Roles & Responsibilities:  

• Lead and facilitate Agile ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, Retrospectives, and Team Demos.
• Coach teams on Agile and SAFe principles, practices, and behaviors to improve team maturity, effectiveness, and delivery predictability.
• Support SAFe events including PI Planning, Scrum of Scrums, ART Syncs, System Demos, and Inspect & Adapt workshops.
• Partner with Product Owners and Product Managers to ensure backlog readiness, prioritization alignment, and successful execution of product objectives.
• Remove impediments and proactively identify risks, dependencies, and blockers that may impact delivery timelines or business outcomes.
• Facilitate collaboration across business, technology, and vendor teams to ensure alignment and effective communication.
• Drive continuous improvement initiatives through retrospectives, Agile metrics, and team health assessments.
• Monitor and communicate team progress, delivery performance, risks, and dependencies to stakeholders and leadership.
• Promote transparency and data-driven decision making through the use of Agile metrics, including velocity, predictability, cycle time, throughput, and PI objectives.
• Support capacity planning and dependency management across teams within the Agile Release Train (ART).
• Foster a culture of accountability, innovation, psychological safety, and continuous learning.
• Mentor team members and provide guidance on Agile best practices, servant leadership, and collaborative ways of working.

Basic Qualifications and Experience:  

• Bachelor’s degree with 8 - 12 years of experience in Computer Science, Business, Engineering, IT or related field 

Preferred Qualifications:

• Experience serving as a Scrum Master in a Scaled Agile Framework (SAFe) environment.
• Experience supporting Marketing Operations, Commercial Operations, Digital, or Work Management product teams.
• Experience facilitating Agile Release Train (ART) activities and cross-team coordination.
• Experience working with Adobe Workfront or comparable enterprise work management platforms.
• Experience leading distributed teams across multiple geographies and time zones.
• Familiarity with organizational change management and Agile transformation initiatives.
• Experience supporting enterprise SaaS products and digital business solutions.
• Knowledge of Lean-Agile principles, flow metrics, and continuous improvement methodologies.

Must-Have Skills 

• Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe) 

• Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align 

• Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors 

• Excellent problem-solving skills and a passion for tackling complex challenges with data 

• Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team 

Professional Certifications: 

• Certified SAFe Scrum Master or similar (preferred) 

• Certified SAFe RTE or similar (preferred) 

Soft Skills: 

• Able to work effectively across multiple geographies (primarily India, Portugal, and the United States) under minimal supervision 
• Demonstrated proficiency in written and verbal communication in English language 
• Intellectual curiosity and the ability to question partners across functions 
• Ability to prioritize successfully based on business value 
• High degree of initiative and self-motivation 
• Ability to manage multiple priorities successfully across virtual teams 
• Team-oriented, with a focus on achieving team goals 
• Strong presentation and public speaking skills 

Technical Skills:

• Jira
• Confluence
• Jira Align
• Agile planning and portfolio management tools
• Reporting and Agile metrics dashboards
• Process mapping and workflow visualization tools
• Microsoft Office Suite and collaboration platforms
• Familiarity with DevOps and CI/CD concepts
• Experience working with enterprise SaaS platforms

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