Infrastructure Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role

Infrastructure Specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you.

What you will do:

• Monitor server health, uptime, CPU, memory, and disk usage.
• Perform routine checks and basic maintenance on Linux/Windows servers.
• Handle alerts from monitoring tools and escalate when required.
• Respond to Level 1 support tickets within defined SLAs.
• Troubleshoot basic server, network, and application issues.
• Document incidents, resolutions, and recurring issues.
• Create and manage user accounts, permissions, and access controls.
• Assist with password resets and basic security configurations.
• Monitor backup jobs and ensure data integrity.
• Assist in basic restore operations when needed.
• Support basic operations in cloud environments (VM provisioning, monitoring).
• Understand core services like EC2 (AWS), Virtual Machines (Azure), or Compute Engine (GCP).
• Assist in managing cloud storage, snapshots, and basic networking.
• Maintain system documentation, SOPs, and troubleshooting guides.
• Update knowledge base articles.

Your Future at Kyndryl

Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world

Who You Are

Required Skills & Qualifications:

• Basic knowledge of: Windows Server / Linux (Ubuntu, CentOS)Networking fundamentals (IP, DNS, DHCP)Monitoring tools (e.g., Nagios, Zabbix)
• Familiarity with: Cloud fundamentals (IaaS, basic VM management)Remote access tools (SSH, RDP)
• Understanding of Virtual machines and storage concepts Basic cloud architecture Identity and access management (IAM basics)
• Strong problem-solving mindset
• Good communication skills
• Ability to follow SOPs and escalate issues appropriately
• Willingness to learn and grow in cloud and infrastructure domains
• 5+ years of experience, min 3 years

Preferred Qualifications:

• Certification (optional but a plus): AWS Cloud PractitionerAzure Fundamentals (AZ-900)Google Associate Cloud Engineer (basic exposure)
• Internship or hands-on lab experience in server or cloud environments
• Operating Systems: Windows Server, Linux
• Cloud Platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• Monitoring: Nagios, Zabbix, CloudWatch
• Ticketing: ServiceNow, Jira

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.