Securities Operations Associate II

Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

Role location: Pune ( Hybrid Mode)

About the role

As a Customer Service Associate – Transfer Agency, you will support transaction processing and customer service activities for mutual fund clients. You will review customer requests, maintain shareholder records and provide support through calls and written correspondence

Your key responsibilities

• Verify and process customer requests, ensuring that information is accurate, complete and in good order.
• Perform quality checks to ensure work meets operational, regulatory and service standards.
• Prepare template-based emails and written correspondence for customers.
• Maintain shareholder information and support account setup, transactions, liquidations and record-keeping activities.
• Identify process improvements and guide colleagues on less complex procedures when needed.

What you bring

Required qualifications

• Strong verbal and written communication skills, with active listening abilities.
• Customer service skills and the ability to work with different customer needs and communication styles.
• Ability to work independently and collaborate effectively within a team.
• Willingness to work from 7:30 p.m. to 4:30 a.m. in a hybrid work model.
• Fresh graduates or candidates with up to two years of experience in an international voice or customer service process.

Preferred qualifications

• Knowledge of customer service processes and quality standards.
• Experience supporting international customers through calls, emails or written correspondence.
• A global mindset and the ability to work effectively with diverse teams and customers.

The impact you’ll make

The Transfer Agency team supports transaction operations, customer service and record-keeping activities for mutual fund clients. As a Customer Service Associate, you will help ensure customer requests are processed accurately, regulatory requirements are followed and clients receive timely, high-quality service.

What we offer you

When you join FIS, you become part of a team that's shaping how the world pays, banks and invests. We’re committed to helping you thrive, both professionally and personally.

At FIS, we offer you:

• Internal career growth opportunities
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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