Salesforce Development Manager

Description

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION

The Salesforce Development Manager is Zing Health’s lead Salesforce developer and the technical leader of the Salesforce development team. This is a player-coach role — about 80% hands-on development and 20% team leadership — building the enterprise Salesforce capabilities that serve our members, network providers, broker and delegated partners, and teams across the plan — from sales and enrollment to member and provider services, care management, and appeals and grievances.

Most of the role is building: designing and writing Apex, Lightning Web Components, Flows, integrations, and Agentforce capabilities across Health Cloud, Service Cloud, and Salesforce Voice. The rest is leading by example. The Development Manager sets the technical bar for the onshore and offshore team through code review, pairing, and assignments, and makes sure what the team ships is well built, tested, and deployable.

KEY RESPONSIBILITIES

Hands-on Development

• Design and build Salesforce solutions in Apex, Lightning Web Components, Flow, and SOQL, including asynchronous processing (Batch, Queueable, Platform Events).
• Build and maintain integrations between Salesforce and Zing's systems using REST/SOAP APIs, Named Credentials, and the enterprise integration platform.
• Build Agentforce agents, actions, and prompt templates, and Salesforce Voice features, from the approved AI roadmap.
• Personally deliver the most complex and highest-risk stories in each sprint rather than delegating them.
• Write technical designs for new features and present them to the Director and Enterprise Architecture for approval.
• Write unit tests and maintain high test coverage; fix defects and pay down approved technical debt.
• Act as the final technical escalation (L3) for complex production defects, finding and fixing root causes.

Technical Leadership

• Lead the onshore and offshore development team day to day: story breakdown, estimates, assignments, and sprint commitments against the Director-prioritized backlog.
• Review all code before it merges; coach developers through pairing and design walkthroughs.
• Hold the offshore team to Zing's coding standards, quality, and delivery dates; report performance to the Director.
• Maintain technical documentation and runbooks so knowledge is not held by one person.

Release & Code Quality

• Own source control, branching strategy, and the CI/CD pipeline (e.g., Copado, Gearset, or Salesforce DevOps Center).
• Prepare and run deployments, with rollback plans and release notes; manage sandboxes and environment refreshes.
• Regression-test Salesforce's three seasonal releases before they reach production.
• Apply Zing's change management, PHI handling, and Shield security requirements to every build and release.

Requirements

QUALIFICATIONS AND REQUIREMENTS:

JOB REQUIREMENTS:

Required

• 8+ years of hands-on Salesforce development, still writing production code today.
• 2+ years as a lead developer or technical lead, guiding other developers through code review and design.
• Expert in Apex, Lightning Web Components, SOQL/SOSL, and Flow, including asynchronous patterns, governor limits, and bulkification.
• Strong integration experience: REST/SOAP APIs, Named Credentials, Platform Events, and Change Data Capture.
• Solid grasp of Salesforce data modeling, sharing, and security (profiles, permission sets, field-level security).
• Experience with Git and a Salesforce CI/CD tool (Copado, Gearset, DevOps Center, or SFDX-based pipelines).
• Experience leading offshore or distributed developers across time zones.
• Salesforce Platform Developer I certification.
• Clear communicator who flags risks early and holds developers to a high quality bar.

Preferred

• Salesforce Platform Developer II or Application Architect certification.
• Salesforce Health Cloud and Service Cloud development experience.
• Hands-on Agentforce development: agents, custom actions, Prompt Builder, and Data Cloud.
• Service Cloud Voice or Salesforce Voice implementation experience.
• Experience with MuleSoft or Azure integration services.
• Healthcare payer or Medicare Advantage experience, including PHI handling under HIPAA.
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Zing Health offers the following benefits:

•  A competitive salary based on the market
•  Medical, Dental, and Vision
•  Employer-Paid Life Insurance
•  Paid Maternal Leave
•  Paid Paternal Leave
•  401(K) match up to 4%
•  Paid-Time-Off
•  Employee Assistance Programs
•  Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

Zing Health is committed to being an Equal Opportunity Employer. This means the company ensures all employment decisions, including hiring, promotion, compensation, and benefits, are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Zing Health strives to create a diverse, inclusive, and respectful workplace, providing equal access and opportunities for all employees and applicants. The organization actively promotes a culture of fairness and non-discrimination, supporting the personal and professional growth of every team member.