Senior Service Desk Engineer
"Richard Fleischman & Associates, Inc."
·Today
- Location
- Quezon City
- Workplace
- Remote
- Type
- Full-time
- Department
- Service Desk
- Seniority
- Senior
- Experience
- 5+ years
- Education
- Master
- Source
- Lever
Description
Senior Service Desk Engineer
The Senior Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services.
The Senior Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment.