Director of Human Resources

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

What you will have an opportunity to do:

Job Description

We are looking for a dynamic, engaging and culture driven Director of Human Resources to lead and cultivate a “Be the Difference” culture at the University of Chicago's Rubenstein Forum and Quadrangle Club. 

This position will serve as the human resources business partner to the General Manager with a focus on driving service excellence through development of culture, recruitment and retention, talent management and coaching and counseling for the property.

Your role:

• Partner with the General Manager and Executive Committee members as the leader of culture.
• Lead the hotel’s talent & culture strategy including all areas of the employee experience.
• Manage selection processes and onboarding, ensuring the employment experience is in alignment with hotel culture. Create strategic plan around seasonal and year-round staffing needs. Coordinates job postings utilizing applicant tracking system. Ensures the selection and interviewing process is within guidelines set by the EEOC.  Coordinates recruitment for management candidates
• Coordinate local annual benefits enrollment, billing/reconciliations, on-going team member questions and needs.
• Internal communication management for employees to include bulletin boards, email, and social media.
• Work with leaders to manage the performance feedback and talent management.
• Facilitates training and on-boarding ensuring completion and compliance.
• Partner with hotel leadership to develop and manage employee recognition programs
• Partner with the General Manager and Executive Committee members
• Employee engagement surveys: administer surveys, facilitate action plan development and follow-up for on-going improvement of the overall team member experience.
• Maintain compliance with federal and state labor law, including EEO, wage & hour, and regulatory agencies.
• Develop the wage and salary program; ensuring wages are competitive to other hotels in the area.
• Maintain and update necessary employee files for new hires and terminations. Ensures that all employee changes are processed timely in HCM platform.
• Conduct management training and advise management of labor law issues.  Ensure management is compliance with all current state and federal labor laws.
• Monitor Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
• Establish “Open Door Policy” with employees to ensure the atmosphere is one of management involvement.

What are we looking for?

• College degree preferred, and/or equivalent work experience.
• Five years of Human Resources experience required, preferably in the hospitality or similar industry.
• Certification and/or License Requirement: SPHR or PHR preferred
• Knowledge of governmental employment laws
• Excellent computer proficiency needed
• Knowledge of hotel operations, including security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, hospitality law, and long-range planning
• Be able to convey information and ideas clearly, both oral and written.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• An effective listener, understanding and clarifying concerns and issues raised by team members

Compensation:

$125,000

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$136,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.