Quality Business Analyst

Job Summary:

Collects, analyzes, and interprets quality performance data while maintaining key performance indicators, dashboards, and project-related metrics to evaluate process performance and monitor progress against organizational initiatives. Collaborates with stakeholders to establish performance goals, develop reporting insights, and support leadership decision-making and continuous quality improvement efforts.

Job Description:

• Collects and analyzes performance and operational data to identify trends and provide actionable insights that support business decisions and continuous improvement.
• Develops and maintains reports, dashboards, and performance indicators to communicate findings clearly and support performance tracking.
• Monitors, reviews, and identifies performance issues and opportunities through data analysis, and recommends appropriate actions to support quality improvement efforts.
• Compiles, tracks, and corroborates data from spreadsheets, reporting tools, and large data sets to ensure accurate data management, analysis, and reporting.
• Collaborates with stakeholders to identify and assess performance measures, key performance indicators (KPIs), targets, and reporting requirements to ensure alignment with organizational goals and quality standards.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education & Experience

Required Qualifications:

• Bachelor's degree in Business Administration, Data Science or related field.
• 3 to 5 years' experience in data analysis, reporting, process improvement, business strategic support (interpreting key performance indicators (KPIs), metrics, forecast, statistical results) and other analytical functions.
• Experience using business systems or analytic platforms.

Preferred Qualifications:

• Experience in a utility environment.

Additional Qualifications:

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate’s degree in Business Administration, Data Science or related field may substitute when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing a previous Analyst role.
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Analyst role.

Competencies (Skills)

• Data Analysis & Interpretation: Collects, analyzes, and interprets performance and quality data to identify trends, evaluate outcomes, and support informed decision-making.
• Performance Measurement & Reporting: Develops, monitors, and maintains KPIs, performance metrics, dashboards, and reports to track results and communicate organizational performance.
• Continuous Improvement: Evaluates process and project performance, identifies opportunities for improvement, and supports initiatives that enhance quality and operational effectiveness.
• Microsoft Office & Business Intelligence Tools: Proficient in leveraging Microsoft Office applications, including Excel, Word, PowerPoint, SharePoint, and Power BI, to analyze data, develop reports, create presentations, and support performance tracking.
• Stakeholder Collaboration & Communication: Partners with cross-functional stakeholders to define performance measures, establish goals, validate data, and communicate findings effectively in English and Spanish to support business objectives and decision-making.

Licenses/Certifications

Required:

• Valid Puerto Rico driver’s license.

Preferred:

• Technical certifications such as CCBA Certification of Capability in Business Analyst, SQL Certification, Microsoft Power BI.

Travel Requirements

• 20%

Physical Demands

• Stationary Position: Constantly
• Pushing/ Pulling/ Reaching: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/ Carry over: 0 - 15 pounds

 

Working Conditions

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Never
• Working near or on heavy machinery: Never
• Working in high places: Never
• Exposed to fumes or airborne particles: Never
• Frequency of working in outdoor weather conditions: Never
• Work with electricity: Never
• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.