Product Lead - Medicare Mental Health Check In Program

Job Description:

Better & Fairer Care. Always.

At St Vincent's, our people are at the heart of everything we do. As Australia's largest not-for-profit health and aged care provider, we are committed to delivering exceptional, compassionate care and improving health outcomes for communities across New South Wales, Queensland and Victoria.

Guided by our values of Compassion, Justice, Integrity and Excellence, more than 30,000 employees come together each day to make a genuine difference. When you join St Vincent's, you'll become part of a purpose-driven organisation dedicated to shaping a better and fairer health and aged care system for all.

The Opportunity

We are seeking an experienced Product Lead to help shape and deliver the next phase of the Medicare Mental Health Check In (MMHCI) Program within St Vincent's Care at Home.
 

This is an exciting opportunity to lead the evolution of a digitally enabled model of mental health care, improving how people access, engage with and experience support. You'll develop the product strategy and roadmap, using consumer, clinician, service, policy and commercial insights to drive measurable improvements in access, demand, clinical value and operational performance.
 

This is an end-to-end product leadership role extending beyond the technology platform. You'll work across service design, digital experience, clinical models, operations, partnerships, data and go-to-market activities to ensure MMHCI responds to priority consumer and system needs.
 

This is a full-time, 24-month initial term opportunity based in Sydney, Melbourne or Brisbane.
 

What You'll Do

• Own and evolve the product vision, strategy and value proposition for the next phase of MMHCI

• Translate strategic priorities into a clear, evidence-based product roadmap with defined outcomes and measures of success

• Lead the end-to-end product lifecycle from hypothesis and business case through design, build, launch, adoption and optimisation

• Use consumer, clinician and stakeholder insights to improve awareness, access, onboarding, engagement, treatment outcomes and continuity of care

• Lead continuous discovery with help seekers, carers, practitioners and healthcare professionals, including underserved and priority populations

• Partner with clinical, operational, technology and design teams to define problems and deliver effective solutions

• Work with Growth and Communications to strengthen market propositions, referral pathways, launch plans and adoption

• Lead product governance and prioritisation, balancing competing opportunities, dependencies and investment decisions

• Build an integrated view of product performance across consumer, clinical, operational, financial and digital measures

• Coordinate relevant TGA regulatory pathways for functionality that is, or may be, regulated as Software as a Medical Device

• Ensure product decisions meet clinical safety, privacy, cyber security, accessibility, quality, regulatory and contractual requirements

About You

An experienced product management or service design professional who thrives in complex environments and is motivated by creating services that deliver genuine impact.

You combine strategic thinking with strong delivery capability and can turn complex consumer, clinical, operational and policy insights into clear priorities and practical action.

You're comfortable bringing together multidisciplinary teams, navigating competing perspectives and creating clarity and momentum across a diverse stakeholder environment.

You'll also bring a strong customer and consumer mindset, with the ability to use evidence and insight to continuously improve products, services and experiences.

Key Experience & Capability

• Proven experience in innovative product management or service design, ideally within healthcare

• Demonstrated ability to improve consumer experience, streamline processes and drive service excellence

• Strong ability to translate patient and customer insights into actionable product strategies

• Demonstrated analytical and research skills, with the ability to turn complex data and policy into operational outcomes

• Strategic and systems thinking, supported by strong business, commercial and financial acumen

• Experience navigating complex stakeholder environments and building alignment and consensus

• Strong self-motivation, initiative and adaptability in changing environments

• Excellent written, verbal, digital communication and presentation skills

• Strong problem-solving skills and the ability to conceptualise and clearly articulate solutions

• Tertiary qualifications in business, health administration or a related field

Experience within not-for-profit, social enterprise or health sector organisations, together with an understanding of emerging trends across health and technology, will be highly regarded.

Why St Vincent's?

• Make a meaningful impact – Help shape an innovative mental health service designed to improve access, experience and outcomes for people seeking care.

• Lead meaningful innovation – Work across digital, clinical and service environments to turn evidence and insights into scalable improvements.

• Work with purpose – Join a values-driven organisation guided by Compassion, Justice, Integrity and Excellence.

• Shape the future of connected care – Be part of St Vincent's Care at Home, a digitally driven and innovation-focused division pioneering new approaches to healthcare delivery.

• Collaborate across the system – Work with consumers, clinicians, technology teams, government, healthcare providers, researchers and other partners to deliver lasting impact.

Interested?

Apply with your CV and cover letter outlining your experience and interest in the role.
 

Please note applications will be reviewed as they are received, and the role may close early if a suitable candidate is identified.
 

Equal Opportunity

At St Vincent's we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.
 

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Closing Date:

13 September 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct