VP - Digital Workplace Solutions & Transformation Leader

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Digital Workplace leader to define, lead and execute Vodafone’s global Digital Workplace strategy, operations, transformation and commercialisation agenda. This role is accountable for delivering secure, scalable, AI-enabled and customer-centric workplace services that enhance employee productivity, collaboration and digital experience while driving operational excellence and measurable business outcomes.

The role provides leadership across Digital Workplace domains including Messaging, Collaboration, Unified Endpoint Management, Infrastructure, Real-Time Communications, Service Operations, Project Management and Workplace Transformation. Operating across India and Egypt VOIS Shared Services Centres, the successful candidate will work closely with global stakeholders and maintain a functional reporting relationship with the Global Head of Digital Workplace Solution based in the UK.

## What you’ll do

## Who you are

• Bachelor’s degree in Engineering, Technology, Computer Science or a related discipline from a recognised university.
• 20+ years of leadership experience across IT Operations, Digital Workplace, End User Computing, Collaboration Platforms or Infrastructure Services.
• Proven experience leading large-scale global technology operations and transformation programmes.
• Strong commercial, financial and stakeholder management capability.
• Experience driving AI, automation, workplace modernisation and cloud transformation initiatives.
• Demonstrated experience managing global service delivery centres and outsourced partner ecosystems.
• Strong knowledge of Digital Workplace technologies including Microsoft 365, Messaging, Collaboration Services, Unified Endpoint Management, Real-Time Communications and Workplace Infrastructure.
• Deep understanding of AI, Generative AI, Microsoft Copilot, automation platforms and digital adoption strategies.
• Expertise in ITIL Service Management, Service Operations and Service Governance frameworks.
• Strong knowledge of cloud-first architectures, Zero Trust principles, cybersecurity controls and workplace security practices.
• Experience in programme delivery, portfolio management and organisational transformation.
• Strong financial acumen covering budgeting, forecasting, investment planning and cost optimisation.
• Professional certifications in ITIL, PMP, Agile, Cloud or Security disciplines are advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to shape and execute Vodafone’s global Digital Workplace strategy and transformation agenda.
• Exposure to executive-level decision-making and engagement with global business and technology leaders.
• Leadership responsibility across large-scale, multi-country Digital Workplace services and operations.
• Opportunity to drive AI, automation, cloud transformation and employee experience innovation at scale.
• Influence the future of workplace technology, productivity and collaboration across Vodafone’s global workforce.
• Opportunity to lead and develop high-performing international teams while building future organisational capabilities.

## What skills you will learn

• Enterprise-scale Digital Workplace strategy and governance.
• Advanced AI, Generative AI and Microsoft Copilot adoption leadership.
• Global service delivery management and operational excellence practices.
• Commercialisation of technology services and business value realisation.
• Workplace transformation, cloud-first technologies and modern employee experience frameworks.
• Strategic vendor, partner and stakeholder management.
• Advanced Digital Employee Experience (DEX) and workplace analytics capabilities.
• Enterprise security, Zero Trust and modern workplace architecture principles.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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