Front Desk Receptionist - Outpatient Rehab at Frederick Health

Description

Are you the type of efficient and goal-oriented person who would excel in a Front Desk Outpatient Rehab Receptionist position?

Tx:Team is looking for a Front Desk Receptionist to join our team at Frederick Health Physical Therapy & Sports Rehab Aspen Ridge Outpatient Clinic, at Frederick Health in Frederick, Maryland.

The details:

This is a busy, fast paced outpatient rehabilitation clinic which provides Physical and Occupational Therapy services. We are looking for an energetic candidate to perform the duties of the Receptionist position and who will make every patient experience a great one.

Be a part of a team of professionals with a great reputation for service. This is a full-time position with a full compensation and benefit package, including Paid Time Off and Continuing Education benefits.

Hours for the position are Monday – Friday. No weekends. No holidays.

Clinic is open from 7am - 7pm.

Schedule will consist of early/late shifts.

The ideal candidate:

• Excited to join a thriving an energetic team
• Two (2) years medical office front desk experience (preferred)
• Understanding patient insurance benefits and ability to explain
• Two (2) years experience using an EMR medical software and/or patient scheduling system (preferred)
• Excellent customer service, organizational, and communication skills
• Ability to communicate & collaborate with clinical and administrative team
• Proficient in computer skills and Microsoft Office (Word, Excel) and Outlook, including accurate typing and data entry skills
• Knowledge of the physician referral process
• Ability to interact with physicians' office staff, insurance providers, teammates, and patients
• Excellent work habits with close attention to deadlines and detail-oriented assignments
• Ability to multi-task and prioritize responsibilities
• Work independently with provided instructions
• Knowledge of medical terminology
• Required education: High School or equivalent

The responsibilities:

• Answer phones
• Schedule patient appointments for Physical Therapy services
• Perform office supply inventory weekly
• Organize & compile patient charts for therapists
• Perform patient registration upon first visit, including Patient Information and Health History forms
• Input patient transactions, collect co-pays
• Daily completion and transmission of all daily, weekly, and monthly clinic data and entry
• Perform required procedures to close clinic at the end of the day. Activities include financial reconciliation, daily deposits, chart construction, and therapy schedules

Benefits Include

• Medical/Prescription
• Dental - preventive services covered at 100% in/out of network
• Vision Insurance - two options depending on your provider’s network needs
• Health Savings Account with annual employer contributions - $750 individual / $1500 family
• Paid Time Off with accrual starting Day One
• Annual Continuing Education allowance for personalized courses and content
  • Monthly in-person education and resources
  • National certifications to grow in the specialties of your choice
• MedBridge subscription including endless CEU opportunities and HEPs
• Short & Long-Term Disability
• Critical Illness – provides direct payment up to $10,000 if a covered illness strikes. Coverage available for Associate, Spouse, and Child – child(ren) are covered at no additional cost
• Accident – helps with unexpected medical costs related to a covered accident
  • Wellness Bonus! Complete your annual wellness exam and/or qualified preventive services and receive $50 (1/year) for each covered individual
• 401(k) with investment options – eligible after 500 hours of employment
• Company-paid Life Insurance, ADD + other Voluntary Life Options
• Cafeteria Plan for dependent care and College Choice 529
• Mentorship and leadership development opportunities
  • New Hire Mentorship with the support of Quality Assurance & Performance Improvement personnel
• Employee Assistance Program (EAP) (extensive services)
  • EAP Consultative Services:
    • Telephonic counseling — unlimited, 24/7 consultations with master’s- and doctoral-level counselors
    • Face-to-face counseling — up to 3 visits per employee/ household member per issue
  • Work/Life assistance & Resources:
    • Child and elder care referral – unlimited telephonic consultations
  • Legal/financial assistance & resources
    • Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library
    • Financial consultation – unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators
    • Will preparation – online self-service documents; 30 minute consultation
• Verizon Wireless Discount up to 22% on eligible monthly plans
• Associate Discount Program
  • Exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, fitness, and more
  • Free online classes through the Community Online Academy, with weekly live sessions and, on-demand options for both adults and kids. Offers a diverse mix of classes including fitness, nutrition, parenting, language learning, and many other personal-interest areas
  • Personal development and coaching tools that are practical, accessible, and intentionally designed to help everyday professionals—not just executives—grow
  • WOWPoints, a virtual currency you earn and redeem for additional savings. Earning 10x WOWPoints is like getting 10% back on purchases

Why Tx:Team?

We’re therapist-founded and therapist-led, committed to putting people first since 1983. Our culture is built on collaboration, accountability, and compassion.

• 98.2% of patients rate our service as excellent
• 99% of patients would recommend a Tx:Team therapist to a friend
• 100% of associates say they felt welcome from day one
• 100% of associates believe he or she feels a belonging to the team
• 97% of associates agree "I feel like I can rely on my teammates to support me.”
• 92% of our associates would recommend Tx:Team as a great place to work. Come see why

Our Mission:

“We believe that everyone should have the opportunity to live the healthiest life possible. By harnessing the collective power of our therapists’ hands and minds to heal, we create an environment of health, wellness, and vitality for our patients, our associates, our partners, and our communities.”

Learn more and apply at www.txteam.com/careers