Manager - Metrics, Analytics & Reporting

Company:

Description:

We are seeking a talented individual to join our EMS team at Mercer, a Marsh business. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager – Metrics, Analytics & Reporting

We will count on you to:

We are looking to hire a Manager in the Extended Market Support Team (Health Business)

Extended Market Support team is dedicated to driving business-to-business growth by offering strategic and operational assistance that expands market presence. They excel in fostering strong client relationships, enabling sales processes, and delivering tailored solutions that meet the unique needs of B2B clients. By collaborating across functions, they provide valuable market insights, support revenue generation, and ensure efficient operations within B2B channels. Their core value lies in being a reliable partner that helps businesses successfully navigate complex markets and achieve long-term growth.

This role is to support Onshore and Offshore COE team in data analysis and reporting (KPIs, SLAs, operational dashboards, Clients’ portfolio, management and team reporting).

Role Summary:

The Manager – Metrics and Analytics will lead the development, automation, and delivery of metrics-driven insights to support marketing and renewables business initiatives. The role requires strong expertise in metrics design, ETL processes, SQL, VBA, Python, and BI reporting tools to manage data workflows, enable accurate reporting, and provide actionable analytics that support strategic decision-making. Exposure to AI-enabled analytics and advanced reporting platforms will be highly valued.

Key Responsibilities:

• Design, develop, and maintain robust metrics frameworks to track marketing performance, campaign effectiveness, lead generation, conversion trends, and renewables project outcomes.
• Lead the development and optimization of ETL processes to extract, transform, and load data from multiple internal and external sources into reporting and analytics platforms.
• Write and optimize complex SQL queries to support recurring reports, ad hoc analysis, data validation, and business performance tracking.
• Build automation solutions using VBA and Python to streamline reporting, reduce manual effort, and improve operational efficiency.
• Develop and maintain dashboards and interactive reports using Power BI and Qlik to deliver timely, accurate, and user-friendly business insights.
• Use AI-driven tools and analytics techniques to enhance reporting efficiency, identify trends, improve forecasting, and support data-led decision-making.
• Analyze large and complex datasets to generate actionable insights that support marketing strategy, renewables planning, and business growth initiatives.
• Support reporting and analysis using MS Access where required for legacy databases, operational tracking, or departmental reporting needs.
• Ensure data quality, accuracy, and consistency across all analytics outputs by implementing validation checks and governance controls.
• Support forecasting, trend analysis, and performance monitoring to enable better decision-making across marketing and renewables projects.
• Partner with cross-functional stakeholders including marketing, sales, operations, finance, and project teams to understand business requirements and deliver timely analytics solutions.
• Standardize reporting logic, metric definitions, and documentation to ensure scalability, transparency, and repeatability of analytics processes.
• Drive continuous improvement in analytics delivery through process enhancement, automation, AI adoption, and best practices in data management and reporting.

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 8+ years’ experience overall.
• Project management, enterprise reporting, preferably in professional services industry. Demonstrated success: performing analysis in excel, communicating to leadership, drafting PPT slides.
• Strong experience in metrics and analytics within a business or project environment.
• Hands-on expertise in SQL, ETL, VBA, Python, Power BI, and Qlik.
• Working knowledge of MS Access for reporting or data management support.
• Exposure to marketing analytics and/or renewables project analytics.
• Familiarity with AI-based analytics, automation, or reporting enhancement is preferred.
• Ability to translate complex data into clear business insights.
• Strong stakeholder management and communication skills.
• Experience in dashboarding, reporting automation, and data quality management.
• Knowledge of R would be an added advantage, but not mandatory.
• Ability to translate complex data into clear business insights.
• Strong stakeholder management and communication skills.
• Ability to partner and work with colleagues locally and globally to meet the deliverables.
• Ability to work independently with minimum supervision in a team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.