Senior Manager, Car Wash Operations

Golden Nozzle Car Wash began in the 1970’s as a complement to a group of gas stations operating in Western Massachusetts. The name ‘Golden Nozzle’ derived from the color of the gas pump handles at the fueling stations.  Since becoming part of the Nouria family in 2016, the chain has grown and expanded from seventeen (17) original locations to fifty (50) and counting!  Golden Nozzle Car Wash continues to open and rebrand existing car wash facilities in five New England states. 

If you have a good attitude, are ready to work hard and have a customer focused approach to trouble shooting, resolving problems, and ensuring repeat business, you have come to the right place. Golden Nozzle is committed to hiring quality people, promoting internally, and investing in career pathways while associates care for our customers with a warm smile and courteous welcome.

General Summary:

A Senior Car Wash Manager oversees 3-7 employees. The Senior Manager is responsible for oversight and mentorship of managers, assistant managers & cashiers.

Pay: Golden Nozzle Managers average $53,000 to 65,000 annually with wages and performance-based bonus included.

Leadership:

·         Lead the team by example to meet and exceed Golden Nozzle expectations 

·         Assurance of success in daily operations in their area

·         Conduct bi-monthly employee meetings on odd number months.

·         Assure that all staff is following all safety procedures.

·         Make sure all the policies and procedures being followed

·         Complete all other duties assigned

·         Focus on continuing and growing our unlimited wash pass throughout the year including but not limited to hitting our yearly goals.

Responsibilities:

·         Cover all locations in the district managers area when the district manager is on vacation, out sick or out of work for any other reason.

·         Work closely with the district manager helping train, prepare and help conduct monthly meetings, staff, conduct location inspections and audits.

·         Attend every other ride around with the district manager and upper management.

·         Responsible for the training, education, and success of all employees at the site

·         Provide a great customer service experience by being gung-ho, smiling, and having a positive attitude

·         Be able to recite the sales model to sell unlimited wash passes to customers

·         Assist maintenance team with repairs within own capabilities

·         Keep the location clean inside and out. For example. Tunnel: Pits/trench cleaned monthly, tunnel walls, equipment, windows, and floor cleaned. Vacuum area: The whole lot should be trash free and swept throughout the day along with the trash being emptied. The entire location should be kept clean and organized throughout the day.

·         Interview and onboard any new job candidates

·         Conduct performance reviews annually for all employees

·         Respond to all customer service issues in a timely manner.

·         Fill schedules out 3 weeks ahead and have them posted in the employee area and online for employees to access

·         Keep track of overages/shortages and any overages or shortages of more than $10 any day needs to be reported to your district manager

·         Process the daily paperwork and money every day worked. Along with scanning it into the corporate office to be processed

·         Be able to work with DRB and our IT department to solve any issues with the DRB POS system.

·         Must be a self-starter, able to do all the above without having to be told to or followed up by a district manager

·         Monitor the use of chemicals

·         Team player, committed to working in a collaborative, team environment

·         Be able to earn the trust of staff and customers

·         70% of the day is working online and processing cars with the crew. 10% of the day is working on paperwork, deposits & taking care of customer issues in the manager’s office. 20% of the week will be helping the district manager with daily issues.

·         Be available to take phone calls on off times to answer any questions by the staff or the district manager

·         Be able to perform any other job duties as required.

Minimum Requirements: 

·         At least 18 years old

·         Some management experience preferred

·         Valid driver’s license and your own vehicle

·         Comfortable using Microsoft Office (Outlook, Word, and Excel)

·         High School Diploma or equivalent GED required

·         Must be able work up to 50 hours a week, sometimes more if required

·         Working one day on the weekend is required.

·         Flexible availability to cover shifts at a car wash when needed.

·         Open availability subject to the needs of Nouria / Golden Nozzle

Physical Requirements: 

·         Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities

·         Ability to lift, carry, and hold up to 50 lbs.

·         Able to work outside in temperatures ranging from -10 to 100 degrees

·         Must be able to stand and move around vehicles for long periods of time

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.