- Location
- Lancaster, OH
- Type
- Full-time
- Source
- ApplicantPro
Description
At Coughlin Kia of Lancaster, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our Quicklane at our location.
The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.
We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.
Responsibilities:
- Answer service calls, set and confirm appointments
- Write repair orders
- Act as a liaison between the technician and customer
- Assist your client through the service process.
- Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
- previous experience
- Strong record of positive customer satisfaction results
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional personal appearance
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record
Coughlin Offers:
- Competitive pay plan
- Medical, Vision, and Dental Insurance
- Company matched 401k
- Short Term and Long-Term Disability
- Life Insurance
- Paid vacations/Company holidays
- Employee Discounts
- Ongoing professional development and Excellent opportunity for advancement
Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.
Apply Now
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