Sr Associate, Client Tech Support Engineering

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Job Title

Sr Associate, Client Tech Support Engineering

About your role:As a Client Tech Support Engineering - Sr Associate, you will play an important role in providing technical support to our clients. Your contributions will help ensure client satisfaction and enable the smooth functioning of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to enhance support processes, and maintain accurate documentation. You will be part of a dynamic team dedicated to delivering excellent support experiences to our clients. What you'll do: Provide technical support to clients and resolve issues in a timely manner. Collaborate with internal teams to ensure client issues are addressed efficiently. Document and track client interactions and solutions in the support database. Assist in the development and improvement of support processes and tools. Maintain and update IT support documentation, FAQs, and training materials. Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 2+ years of experience in technical support and client service 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies 2+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: Experience in the financial services industry Experience with automation tools and scripts

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• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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