Job Description Summary

You will lead projects and initiatives with broad scope and high impact to Gas Power Engineering. You will also serve as a recognized expert in the services field, both internally and externally, partnering with customers and industry leaders. In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area(s) of expertise, and contribute to the overall business strategy, for customer success.

Job Description

Roles and Responsibilities

• Provide technical support for new unit installation / startup and other outage work scopes providing engineering response support for critical issues, timely and efficiently
• Lead root cause investigations for issues with significant fleet impact from initial investigation through the corrective and preventive action phase;
• Assure all component designs meet requirements for customers;
• Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfill customer needs;
• Communicate progress across all levels of the organization depending on the criticality
• Travel to customer locations to 1) Support customer technical review meetings and present recommendations to champion GE's commitment to technical solutions 2) Support unplanned/forced outages to meet availability goals 3) Provide commercial teams with technical support for sales and services proposal activities;
• Author knowledge articles as well as customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications;
• Actively engage in and contribute to global product service meetings to grow personal expertise in addition to helping further the overall global team’s expertise.

Required Qualifications

• Bachelor’s degree in engineering or equivalent experience, preferably Mechanical or Electrical Engineering;
• Minimum 3 years of experience in an engineering or field services capacity;
• Experience of Synchronous Generators and its mechanical accessories systems
• Good written and verbal communication skills in English
• Ability and willingness to travel domestically and internationally on short notice
• Ability and willingness to work off-hours and weekends to support emergency issue resolution
   

Desired Characteristics

• Prior experience in a customer support/facing role; anticipates customer needs and ensures that they are met
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• Self-starter with initiative and interpersonal skills and ability to work well with teams and communicate requests and requirements clearly;
• Able to interface effectively with all levels of an organization

Additional Information