Compensation and Benefits Analyst

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Compensation and Benefits Analyst

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

The Compensation and Benefits Analyst is responsible for supporting the design, administration, analysis, and governance of compensation and benefits programs across the United States workforce, including agent, non-agent, and executive employee populations. This role partners closely with Human Resources, Finance, Talent Acquisition, and business leaders to ensure compensation and benefits programs are competitive, equitable, compliant, and aligned with organizational objectives.

The analyst will conduct market benchmarking, compensation analyses, incentive plan administration, executive compensation support, benefits reporting, and workforce analytics while maintaining compliance with federal, state, and local regulations.

Responsibilities

Compensation Administration & Analysis

• Administer and support compensation programs for agent, non-agent, corporate, and executive employee populations.
• Conduct market pricing and benchmarking analyses using salary survey data to evaluate internal and external competitiveness.
• Analyze compensation trends and make recommendations regarding salary structures, pay ranges, incentive plans, premiums, and allowances.
• Support annual compensation planning activities including merit increases, promotions, bonuses, and market adjustments.
• Conduct pay equity analyses and provide recommendations to support fair and compliant compensation practices.
• Evaluate jobs and conduct position assessments to determine appropriate compensation levels and grading.
• Audit compensation transactions to ensure accuracy, consistency, and compliance with company policies.
• Develop compensation models and financial analyses to support business decisions and workforce planning.

Executive Compensation Support

• Assist in the administration of executive compensation programs, including annual and long-term incentive plans.
• Support executive compensation benchmarking and market analysis.
• Prepare executive compensation reports, presentations, and materials for senior leadership and compensation committees.
• Partner with Legal, Finance, and HR leadership to ensure regulatory and governance compliance.
• Maintain confidentiality of executive compensation data and sensitive organizational information.

Benefits Administration & Analysis

• Support the administration and effectiveness of health, welfare, retirement, and voluntary benefit programs.
• Analyze benefits utilization, enrollment metrics, trends, and program effectiveness.
• Partner with benefit vendors and internal stakeholders to resolve escalated issues and improve employee experience.
• Support annual open enrollment planning, communications, testing, and reporting.
• Assist with benefits compliance activities related to ERISA, ACA, COBRA, HIPAA, and other applicable regulations.
• Evaluate market competitiveness of benefit offerings and provide recommendations for enhancements.

Data Analytics & Reporting

• Develop and maintain compensation and benefits dashboards, scorecards, and workforce analytics reports.
• Analyze employee data and provide actionable insights related to compensation, benefits, retention, turnover, and workforce trends.
• Prepare recurring and ad hoc reports for HR leadership, Finance, and executive stakeholders.
• Ensure data integrity within HRIS, compensation, and benefits systems.

Compliance & Governance

• Ensure compensation and benefits programs comply with applicable federal, state, and local laws and regulations.
• Support internal and external audits related to compensation and benefits practices.
• Maintain documentation, procedures, and controls supporting compensation governance.
• Monitor industry trends, legislative changes, and best practices impacting compensation and benefits programs.

Qualifications

Required Experience & Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Economics, Accounting, or related field.
• 3-5+ years of experience in compensation, benefits, total rewards, or HR analytics.
• Experience supporting multiple employee populations, including hourly, salaried, incentive-based, and executive employees.
• Strong analytical and quantitative skills with the ability to interpret complex data and trends.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, formulas, and data analysis.
• Experience working with HRIS systems such as Workday, SAP SuccessFactors, Oracle HCM, UKG, or similar.
• Knowledge of compensation structures, salary surveys, incentive programs, and benefits administration.
• Understanding of federal and state compensation and benefits regulations.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to handle confidential and highly sensitive information with discretion.

Preferred Experience & Qualifications

• Certified Compensation Professional (CCP) designation.
• Certified Benefits Professional (CBP) designation.
• Experience supporting executive compensation programs.
• Experience with compensation planning software and workforce analytics tools.
• Experience in large, multi-state organizations.
• Knowledge of incentive compensation design and administration.
• Experience utilizing Workday HCM.

Success Measures

• Accurate and timely administration of compensation and benefits programs.
• Successful execution of annual compensation and benefits cycles.
• Improved market competitiveness and pay equity outcomes.
• High-quality reporting and workforce analytics.
• Strong compliance posture with minimal audit findings.
• Positive business partner and employee stakeholder experience.
   

This description portrays in general terms the type and level(s) of work performed and is not intended to be all- inclusive, nor the specific duties of any one incumbent.

Location: Hybrid, three days a week in office in either in Morrow, GA or Charlotte, NC
Reporting to: VP, People and Culture
Compensation: The base salary range for this position starts at $65,000. Final compensation will be determined based on experience, qualifications, and overall alignment with the role. The total compensation package will include an annual performance-based incentive target and comprehensive benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!