Go to Market Lead - Service

• Own and drive the Customer Service go‑to‑market strategy for Accenture Song in Canada, aligned to priority industries and accounts.
• Originate, qualify, and close new opportunities for Accenture with our clients for our Song service practice.
• Be responsible for strategizing growth opportunities, understanding our clients’ unique needs, and crafting innovating solutions that set us apart.
• Develop customer service reinvention strategies for the service practice including leading the team in analysis to identify potential value, creating the business case, and developing the requirements to implement the strategy.
• Act as a visible market and thought leader on customer service, contact center, and service transformation trends
• Develop requirements to ensure that our Song service offering, assets and products are fully leveraged to drive value for our clients.
• Defining high-level enterprise business cases to drive fact-based decision-making for our clients.
• Present insights, recommendations, and proposals at the C‑suite and Board level, both internally and with clients
• Lead client assessment portion of pre-sales engagements, develop the sales strategy and plan then present key findings at the executive level to internal and external clients.
• Have a thorough understanding of data, AI and the changing landscape in this space.
• Partner with Account Leads to align pursuits to broader client strategies and growth priorities
• Work closely with delivery leadership to ensure clear scope, outcomes, and delivery intent from deal signature onward
• Provide senior‑level guidance and oversight during delivery to ensure solutions achieve promised value and client expectations
• Serve as a bridge between sales and delivery, ensuring learnings from execution continuously improve offerings and go‑to‑market strategies

Here’s What You’ll Need:

• 10+ years’ experience in the Customer Service and contact center industry.

• 8+ years’ experience in Go-to-Market strategies and building relationships across the c-suite.

• 10+ years’ experience building and leading teams that combine capabilities and working models.

• A University Degree is required for this position

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location                                                               Annual Salary Range

British Columbia/Ontario/New Brunswick   $131,700 to $278,100

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.