Customer Sales Associate (Teller)

Description

Hours:

 Hours vary between Monday – Friday 7:00am – 6:00pm, Saturday 9:00am – 2:00pm, and some locations on Sunday 9:00am – 2:00pm; 38 hours per week minimum.  

Role:

Customer Sales Associates assist bank customers with retail banking transactions while promoting and selling bank products and services. The role requires exceptional customer service and transactional accuracy.  

Essential Functions & Responsibilities:

70%:

• Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures
• Answers questions, resolves problems, and recommends product solutions for customers 
• Assists with record keeping, branch operational logs, day-to-day customer and branch needs

30%:

• Maintain working knowledge of the benefits of CoreFirst products and services, to identify product solutions for customers. Serve prospective and current customers by referring products and services.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience:

• Requires One (1) year of customer service experience, including cash handling

Education:

• High school Diploma or equivalent required
• Successful completion of Retail 101 Training provided by CoreFirst

Skills & Abilities:

• Courtesy, customer service, and tact are essential elements of the job
• Must handle confidential information appropriately

Competencies:

Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Other Skills:

• Professionalism is a requirement for success in this position
• Must maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position
• Must demonstrate initiative, problem-solving ability, and be detail-oriented to successfully perform the essential job functions
• Must maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department

Physical: Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.

Travel:

Travel is primarily local during the business day, although some local evening and weekend travel may be expected. 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other:

• Applicants must pass a drug screen and background checks
• Internal applicants must be meeting the minimum requirements of their current job and submit a resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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