- Salary
- $2k+/mo
- Location
- Mexico · Argentina · Brazil · Chile · Colombia · El Salvador · Guatemala · Honduras · Uruguay
- Workplace
- Remote
- Type
- Contract
- Department
- PetDesk
- Experience
- 2+ years
- Source
- Lever
Description
About this Role:
This contractor will join the Phones Support team to handle complex technical issues related to VoIP, SIP, and PBX systems for multi-site clients. The role exists to strengthen the team’s capacity on advanced troubleshooting, reduce escalation volume, and improve first-contact resolution on network and call-quality problems. The contractor will work tickets daily, support remote diagnostics, and help document solutions so the wider team can scale more effectively.
This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement.
Fluency in English (both written and spoken) is required for this role. To apply for the this position, please submit your resume in English highlighting your qualifications.
Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.
