- Location
- Hong Kong, Cheung Kong Center
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Job Description
The APAC Equities Cash RTB team manages and supports the production environment for Barclays Capital's fast-growing Cash business.
This is a senior hands-on leadership role responsible for maintaining stability, resilience, and operational excellence of the Cash technology estate. The successful candidate will lead the regional RTB team, drive AI-enabled operational improvements, provide exceptional business support, build trusted relationships with senior business and technology stakeholders.
This is not a traditional Production Support Manager role to solve only for day to day operations, but a role that will uplift the stability and client / user experience of the platforms.
The ideal candidate will be a strong people leader and business partner capable of owning the platform end-to-end with limited management oversight while developing future talent and driving continuous improvement.
The role supports the full front-to-back trade lifecycle across High Touch, Electronic Trading, Program Trading desks and that of Delta 1 & Prime desks that uses the platforms.
Responsibilities span Order / Execution Management, Client Connectivity, Exchange Connectivity, Algorithmic Trading, Market Access and Risk Management platforms.
Key Accountabilities
Innovation, Production Stability & Operational Excellence
- Lead day-to-day operations of the APAC Equities Cash production environment.
- Ensure stability, availability and resiliency of mission-critical trading platforms.
- Drive adoption of AI-enabled solutions for automation, root cause analysis, preventive monitoring, capacity planning, and operational efficiency.
- Own incident, problem, and crisis management processes.
- Lead complex issue triage and coordinate resolution across technology and business teams.
- Drive proactive monitoring, capacity management, automation, and service improvement initiatives.
- Maintain strong operational discipline around governance, change management, and service reliability.
Leadership & Team Development
- Lead, mentor, and develop the regional Cash RTB team & collaboratively work with Pune & Global teams.
- Foster a collaborative, accountable & high-performing team culture.
- Develop future leaders and reduce key-person dependencies through effective succession planning and knowledge sharing.
Stakeholder Management
- Act as the primary RTB contact for desk heads, traders, sales, operations, senior business stakeholders, and technology partners.
- Build trusted relationships across Front Office, Operations, BTB Development, Infrastructure, Cyber Security, and Architecture teams.
- Provide clear communication and leadership during major incidents and business escalations.
Risk & Controls
- Lead support engagement for regulatory reviews, audits and control assessments.
- Ensure technology risks are appropriately identified, managed and remediated.
- Maintain compliance with Barclays policies, standards and enterprise risk requirements.
What Success Looks Like
Within the first 12-18 months, the successful candidate will:
- Be recognized as the trusted APAC Cash technology leader.
- Demonstrate strong ownership of operational stability and platform resilience.
- Deliver measurable improvements in incident reduction, automation, and operational efficiency.
- Build credibility with business, technology, and management stakeholders.
- Develop strong leadership capability and succession coverage within the team.
- Operate as an independent senior technology leader capable of owning a significant technology estate.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Essential Skills & Experience
- Strong experience supporting mission-critical trading platforms in a high-volume, low-latency environment.
- Proven leadership experience within Markets Technology RTB / Production Support organizations.
- Deep understanding of Order Management, Electronic Trading, Algorithmic Trading, Exchange Connectivity, and Client Connectivity platforms.
- Strong incident management, problem management, and operational risk experience.
- Exceptional stakeholder management skills with the ability to engage effectively at all organizational levels.
- Demonstrated success leading and developing technical teams.
- Strong understanding of Unix/Linux, databases, networking, and infrastructure fundamentals.
- Experience with FIX protocol, exchange connectivity, and client connectivity technologies.
Preferred Qualifications
- Experience supporting Equities Electronic Trading platforms.
- Software development, scripting, automation, or engineering experience.
- Experience leveraging AI and automation technologies within production support environments.
- Familiarity with cloud technologies, observability platforms, and modern operational tooling.
- Experience working within a global Markets Technology organization.
