Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise Messaging & Collaboration platforms. Acts as trusted advisors to clients, stakeholders, and executive leadership — designing secure, scalable, and highly available Microsoft 365 collaboration services across hybrid and cloud environments.

Roles & Responsibilities:
-Define enterprise M&C architecture, roadmaps & reference designs
-Lead Exchange Online, Hybrid Exchange, Teams & OneDrive platforms
-Build PowerShell frameworks leverage Power Automate, Graph API & Power BI
-Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management
-Define standards, runbooks, dashboards & ITIL-aligned CSI initiatives
-Trusted advisor support presales, workshops & executive-level briefings

Professional & Technical Skills:
-Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
-Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
-Advanced PowerShell, Power Automate, Power BI, Graph API
Windows Server, DNS, DHCP, PKI, TCP/IP, Load Balancing, Authentication
-Transport Rules, Email Security, Collaboration Governance, M365 Licensing
-ITIL v4 — Incident, Problem, Change & Major Incident Management


Additional Information:
QUALIFICATIONS
12–18+ years IT infrastructure experience
8+ years in Messaging & Collaboration engineering
Bachelors in CS, IT, Engineering, or related field
Enterprise-scale Microsoft 365 & Exchange Environments
Complex hybrid deployments, global enterprise scale
PREFERRED CERTIFICATIONS
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin / Azure Solutions Architect Expert
Power Platform (Power Automate / Power BI), ITIL v4
INNOVATION FOCUS
Microsoft 365 Copilot & AI-powered collaboration
Intelligent meeting experiences & Teams Premium
Teams Phone evolution & advanced Rooms management
Digital Employee Experience (DEX) & self-healing
KEY KPIs
Platform availability & Teams/Exchange reliability
MTTR & reduction in recurring incidents
Automation hours saved & governance compliance
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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