- Location
- Santa Monica, California, US
- Type
- Full-time
- Department
- Healthcare
- Source
- BetterTeam
Description
Start a Meaningful Career in Healthcare - We Provide the Training
Are you warm, motivated, organized, and naturally good at connecting with people?
Do you enjoy explaining services, building trust, following up with prospective clients, and helping people feel confident about making an important decision?
Derm & Rejuvenation Institute is seeking a promising candidate for our Patient Enrollment & Scheduling Specialist position.
This is an entry-level position for someone who wants to enter the healthcare field but may not have previous medical training. The selected candidate will receive extensive, practice-specific training in patient communication, treatment coordination, medical-office procedures, ethical consultative sales, scheduling, payment collection, membership enrollment, and patient follow-up.
The ideal candidate is energetic, polished, coachable, detail-oriented, and eager to grow. You should be comfortable speaking with patients, discussing treatment fees, asking for scheduling decisions, following up consistently, and working toward clearly defined performance goals.
Previous healthcare experience is helpful but not required.
About Derm & Rejuvenation Institute:
Derm & Rejuvenation Institute is a busy, physician-led multispecialty practice providing medical and cosmetic dermatology, ENT care, facial plastic surgery, and nonsurgical aesthetic treatments.
Our team is committed to delivering an exceptional patient experience in a professional, compassionate, and welcoming environment.
We believe patients make the best decisions when they feel informed, supported, and never pressured. Our goal is to help every patient understand the treatment plan established by their physician, including its expected benefits, limitations, costs, preparation requirements, and next steps.
What Is a Patient Enrollment Specialist?
A Patient Enrollment Specialist helps patients move from interest and consultation to a clearly organized treatment plan.
The physician determines which medical, surgical, or cosmetic treatments are clinically appropriate. The Patient Enrollment Specialist then helps the patient understand the practical aspects of that plan, including:
- What the treatment journey involves.
- How appointments and procedures are scheduled.
- What the treatment will cost.
- Which deposits or payments are required.
- Whether an appropriate membership or treatment program is available.
- What preparation and follow-up steps are required.
- What the patient should do next.
This is not a clinical position. Patient Enrollment Specialists do not diagnose patients, select treatments, provide medical advice, or promise results.
It is also not an aggressive or high-pressure sales role. Successful enrollment begins with listening, education, transparency, trust, and dependable follow-up.
What You Will Learn:
During your initial training, you will learn how to:
- Communicate professionally with medical, surgical, and cosmetic patients.
- Understand the basic terminology associated with our services.
- Explain physician-recommended treatment logistics using approved information.
- Prepare and present accurate treatment quotes.
- Discuss pricing, deposits, payment policies, and financing options.
- Educate appropriate patients about memberships and ongoing treatment programs.
- Guide patients through scheduling and payment decisions.
- Follow up with prospective patients in a warm and effective manner.
- Track patient interest, pending decisions, deposits, and scheduled treatments.
- Communicate appropriately by telephone, email, text, and in person.
- Recognize when a question must be referred to a physician or clinical team member.
- Protect patient privacy and confidential medical and financial information.
- Use scheduling, payment, patient-management, and electronic health record systems.
- Work toward measurable enrollment, scheduling, collection, and service goals.
Your Responsibilities:
As your initial training progresses, your responsibilities will include:
Patient Education and Enrollment
- Welcome patients and build a comfortable, professional relationship.
- Guide patients through the treatment journey established by their physician.
- Explain treatment logistics, scheduling requirements, preparation, expected downtime, pricing, and general next steps using practice-approved information.
- Reinforce physician recommendations without independently recommending treatments.
- Prepare accurate treatment quotes and review them clearly with patients.
- Explain deposits, payment deadlines, financial policies, and available payment options.
- Educate appropriate patients about practice memberships and ongoing care programs.
- Clearly explain membership benefits, fees, limitations, and cancellation terms.
- Ask patients whether they are ready to schedule and help them complete the next appropriate step.
- Respect each patient’s right to make an informed decision without pressure.
Follow-Up and Relationship Management:
- Follow up with patients who are considering treatment.
- Answer nonclinical questions and refer clinical questions to the appropriate team member.
- Address practical concerns that may be preventing a patient from moving forward.
- Maintain thoughtful communication with patients who need additional time to decide.
- Reconnect with patients who have postponed treatment when appropriate.
- Ensure prospective patients and important follow-up tasks do not fall through the cracks.
- Document patient communication, questions, concerns, quotes, and next steps accurately.
Scheduling and Payment Coordination:
- Schedule medical, surgical, injectable, laser, body-contouring, and cosmetic procedures.
- Collect required deposits and payments according to practice policies.
- Confirm that consents, photographs, medical clearances, payments, and required documentation are completed on time.
- Coordinate with physicians, surgery centers, hospitals, anesthesia providers, and other members of the care team.
- Communicate preprocedure and post-treatment instructions provided by the clinical team.
- Maintain accurate procedure calendars, patient records, quotes, and payment information.
Practice Growth and Performance:
- Work toward defined goals for patient follow-up, treatment enrollment, scheduling, membership participation, and payment collection.
- Track leads, consultations, pending treatment plans, deposits, and scheduled procedures.
- Participate in structured coaching, role-playing, initial training, and performance reviews.
- Learn from feedback and demonstrate continued improvement.
- Identify opportunities to improve the patient experience and reduce barriers to scheduling.
- Contribute to a positive, organized, accountable, and supportive office culture.
Who We Are Looking For:
You may be an excellent fit for this position if you:
- Are warm, engaging, enthusiastic, and comfortable meeting new people.
- Communicate clearly and professionally.
- Enjoy helping people understand their options and make confident decisions.
- Have natural sales ability but value honesty over pressure.
- Are comfortable discussing prices, deposits, memberships, and payment requirements.
- Can confidently ask a patient whether they are ready to schedule.
- Enjoy working toward measurable goals.
- Are motivated by achievement, personal growth, and increased responsibility.
- Welcome coaching and apply feedback without becoming defensive.
- Are willing to study, practice, and learn unfamiliar material.
- Take initiative and do not wait to be reminded about every responsibility.
- Follow through consistently.
- Notice details and take pride in accuracy.
- Are dependable, punctual, and accountable.
- Remain calm and solution-oriented in a busy environment.
- Understand professional boundaries and know when to ask for assistance.
- Want to build a long-term career rather than simply hold a temporary job.
Relevant Backgrounds:
We welcome applicants from a variety of professional backgrounds. You may have experience in:
- Consultative sales.
- Membership sales.
- Hospitality.
- Luxury retail.
- Fitness or wellness services.
- Customer service.
- Client relations.
- Inside sales.
- Front-desk operations.
- Appointment setting.
- Lead follow-up.
- Medical scheduling.
- Patient services.
- Cosmetic or aesthetic services.
A college degree, medical certification, or previous surgery-scheduling experience is not required unless otherwise stated in the final posting. Your communication ability, judgment, integrity, organization, learning potential, and work ethic will be important considerations.
Required Qualifications:
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Ability to build rapport with different personalities.
- Strong organization and attention to detail.
- Comfort discussing treatment fees and financial policies.
- Ability to manage multiple patients, deadlines, calendars, and follow-up tasks.
- Ability to learn medical terminology, services, and office protocols.
- Ability to maintain patient confidentiality.
- Basic computer proficiency and willingness to learn new systems.
- Reliability, accountability, and consistent follow-through.
- Ability to receive coaching and constructive feedback.
- Ability to work collaboratively with physicians, clinical staff, administrative staff, and outside facilities.
- Professional fluency in spoken and written English.
Preferred but Not Required:
- Experience in sales, hospitality, luxury retail, wellness, fitness, customer service, or patient coordination.
- Experience working with sales goals, lead pipelines, membership programs, or customer relationship management software.
- Experience in dermatology, ENT, plastic surgery, cosmetic medicine, or another healthcare environment.
- Familiarity with medical terminology.
- Experience collecting payments or explaining financial policies.
How Performance Will Be Evaluated:
Success in this position is based on both patient experience and measurable execution.
Performance may be evaluated using factors such as:
- Accuracy of quotes, scheduling, and documentation.
- Completion of required follow-up activities.
- Responsiveness to patient inquiries.
- Treatment scheduling and enrollment results.
- Membership enrollment results.
- Timely collection of deposits and payments.
- Patient service and professionalism.
- Knowledge of practice services and protocols.
- Appropriate referral of clinical questions.
- Reliability and attendance.
- Ability to apply coaching.
- Teamwork and communication.
- Continued improvement throughout the initial training period.
Enrollment goals will never excuse misleading statements, inappropriate pressure, promises of medical outcomes, or conduct that is inconsistent with patient welfare.
What Success Looks Like:
A successful Patient Enrollment Specialist helps patients feel:
- Welcomed and understood.
- Comfortable asking questions.
- Clear about their physician’s treatment plan.
- Informed about costs and payment requirements.
- Prepared for scheduling and treatment.
- Confident about their next step.
- Supported without feeling pressured.
The right candidate will help the practice grow through excellent communication, accurate coordination, ethical enrollment practices, and dependable follow-through.
Career Growth:
This position is designed to develop a capable healthcare professional, not simply fill a front-desk opening.
Team members who demonstrate integrity, strong performance, professionalism, and continued growth may be considered for expanded responsibilities such as:
- Senior Patient Enrollment Specialist.
- Patient Treatment Coordinator.
- Surgical Coordinator.
- Membership Program Coordinator.
- Patient Experience Lead.
- Cosmetic Services Coordinator.
- Enrollment Team Lead.
- Practice Development Coordinator.
Growth opportunities depend on demonstrated performance, practice needs, and the employee’s ability to assume additional responsibility.
How to Apply:
Please email the following to [email protected]:
- Your résumé.
- A brief introduction explaining why the position interests you.
Skills
Customer Service
