Business Operations Specialist

The Business Operations Specialist plays a critical role in Gartner’s Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner’s commitment to ethical business practices.
 

Key Responsibilities:

• Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries

• Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, including Procurement, Finance, and IT

• Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending

• Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements

• Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders

• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity

• Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools

• Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities

• Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning

• Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis

Requirements:

• 3-5 years of experience in legal operations, compliance or other roles involving process management and the ability to quickly learn and navigate new systems

• Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred

• Strong communicator with the ability to present complex information clearly in written and verbal form

• Proven ability to identify, implement, and clearly document processes and related improvements

Attributes for Success:

• Results-oriented, with a proactive and solutions-focused mindset

• Agile and adaptable in a fast-paced, evolving environment

• Ethical and objective in handling sensitive and confidential information

• Collaborative and innovative, with a passion for continuous improvement

• Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment

• Skilled in prioritization, problem-solving, and critical listening

• High attention to detail and ability to manage multiple priorities in a dynamic environment

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:112676

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