Cyber Security Services Coordinator (f/m/d) @ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Role Overview:

We are looking for a Security DC Services Portfolio coordinator to coordinate and continuously support in developing our Group-wide externaly provided Cyber Security Services portfolio.

The role will be responsible for ensuring high-quality service delivery to external customers, managing customer relationships and service performance, and supporting the continuous expansion of our Security DC service portfolio.

Role Insights:

• Coordinate the delivery of Security DC services across the Group for all external customers (SOC services, consulting, assurance, Vulnerability management, Penetration testing…).
• Follow customer relationships, service expectations, contracts, SLAs and KPIs, and oversee Security DC activities in accordance.
• Monitor service performance, quality and customer satisfaction and support continuous improvement.
• Identify service gaps and propose improvements, new capabilities and additional services.
• Support the development and expansion of the Security DC service portfolio.
• Act as a subject-matter representative in customer meetings and presales activities, explaining service capabilities, scope, limitations and value, when needed.
• Coordinate with Security DC streams, Operations, Sales, Legal and other stakeholders to ensure successful service delivery and customer onboarding.
• Ensure that customer feedback and market requirements are translated into improvements to existing or new services.

What Makes You Unique:

• Experience in General Cyber Security service Management and portfolio management.
• Strong understanding of Cyber Security operations and services, ideally including SOC, Incident Response, CISO/GRC and Security Assurance.
• Experience managing/overseeing customers, service delivery, SLAs/KPIs and contracts.
• Strong communication and stakeholder management skills.
• Ability to translate technical Cyber Security capabilities into clear customer-facing services.
• Experience in presales, consulting or customer advisory is an advantage.
• Strong business orientation with the ability to identify opportunities for service improvement and portfolio growth.
• Excellent English and Bulgarian communication skills. German language skills are an advantage.

Our gratitude for the job done will be eternal, but we’ll also offer you:

•  Valuable experience in one of the fastest-growing and most innovative industries.
•  Challenging assignments with strong opportunities for personal and professional growth in a multinational environment.
•  Hybrid working model supporting a healthy work-life balance.
•  Thousands of online and in-person Learning opportunities for you to grow.
•  Modern, open, and friendly work environment that fosters continuous learning and the development of both technical and soft skills.
•  Special employee tariffs and a wide range of attractive employee benefits.

If you have any questions,  please do not hesitate to contact Svetlina Vazharova.