Complex Claims Specialist - General Liability (Constructoin Defect)

Complex Claims Specialist - General Liability (Construction Defect)

Job Summary

Seeking a highly skilled and experienced Complex Claims Specialist to join a team. This senior-level role involves adjudicating complex General Liability (GL) claims, with a focus on construction defect and third-party property damage claims. The successful candidate will manage a diverse caseload, oversee litigation, and work closely with insureds, brokers, and defense counsel to ensure fair and efficient resolution of claims.

Compensation Package

• Salary Range: $115,000 - $135,000 per year
• Bonus: Competitive bonus based on personal and company performance
• Benefits Include:

  • Comprehensive health, vision, dental, and FSA plans

  • Financial adoption assistance and medical travel reimbursement programs

  • Annual reimbursement of up to $600 for fitness programs

  • Company-paid subscription to Headspace for mental health and well-being

  • Modern office spaces with complimentary drinks

  • Dynamic, creative, and values-driven culture

Responsibilities

• Manage a caseload of 80-100 complex GL claims, including litigated files (80%+).
• Strategize and maximize early settlement opportunities for construction defect and third-party property damage claims.
• Conduct injury evaluations and negotiations, handling claims up to policy limits (average $250k+).
• Draft and review coverage analyses, ensuring accurate documentation of claim files.
• Partner with local defense counsel to monitor litigation and drive best practices.
• Attend mediations and settlement conferences as needed.
• Assess exposures and ensure adequacy of claim reserves.
• Identify suspected fraudulent claims and collaborate with the special investigations unit.
• Actively participate in feedback loops with underwriting and actuarial teams.
• Keep senior claims management informed of key issues.

Qualifications/Requirements

• Experience:
  • 10+ years of claims handling experience within General Liability and Bodily Injury.
  • 5+ years of commercial GL experience, with a focus on construction defect claims.
  • 5-10+ years of litigation experience, actively involved in the process.
• Education:
  • Bachelor’s degree from an accredited college or university preferred.
  • A JD from an ABA-accredited law school may be considered as a supplement to claims handling experience.
• Skills:
  • Advanced knowledge of claims analysis, adjusting practices, and coverage within the specialty area.
  • Proven ability to positively influence high-severity claims outcomes through investigation, negotiation, and litigation leadership.
  • Strong analytical, verbal, and written communication skills.
  • Proven track record of mentoring and guiding others.

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