Description

Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You. 

At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist for our Complex Casualty Team in the Central Region.  We are looking for someone who brings deep technical expertise, sharp critical thinking, and a passion for doing what’s right.  

 

If you’re energized by the challenge of managing high‑exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.

 

*Level of position offered will be based on skills and experience at manager discretion**

🌟 What Makes This Role Special 

 

You Own the Complex Work

You’ll be the point person on severe and catastrophic auto and homeowner’s casualty claims,  navigating litigation, partnering with counsel, and driving strategy.

 

Your Expertise Is Valued

Your judgment plays a key role in shaping outcomes. You’ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.

 

Flexibility Meets Purpose

This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.

 

You’ll Keep Growing

From advanced technical training to mentorship opportunities, we’re dedicated to helping you expand your impact.

 

What You’ll Do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

What You Bring - Ideal Experience Includes:

• Experience managing complex and litigated casualty claims
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast‑paced, high‑stakes environment
• Professionalism, empathy, and exceptional communication skills

Where You Can Work

 

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote.  Candidates located in the Eastern, Central, or Mountain time zones would be most ideal as this position supports claims located in the those regions.

 

Hub Locations:Chandler, AZClifton Park, NYColumbus, OHIndianapolis, INLake Mary, FLLiberty Lake, WAMarlton, NJPlano, TXSuwanee, GAWarrenville, ILWestborough, MA

 

Travel: 10% for mediations, arbitrations, trials, or in‑person events.

Training That Sets You Up for Success

Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.

Qualifications

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.
• Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively.
• Demonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity).
• Licensing required in some states.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

10%