Cash Application Specialist

Job Purpose

The Cash Application Specialist is responsible for the accurate and timely allocation of customer payments, ensuring all cash receipts are applied correctly to customer accounts and invoices. This role plays a critical part in maintaining the integrity of accounts receivable records by investigating and resolving payment allocation discrepancies, managing unapplied cash balances, and supporting the efficient collection of outstanding debts. Working closely with Collections, Billing, and other Shared Services teams, the role ensures compliance with company policies, supports month-end close activities, and contributes to the continuous improvement of cash application processes and controls.

 

About Group Finance

 

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

  

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Job Overview

Key Responsibilities

 

• Accurately process and allocate customer payments against outstanding invoices.
• Apply payments across multiple currencies and business divisions in accordance with company procedures.
• Maintain, investigate, and report on unapplied cash balances, ensuring the timely resolution of outstanding items.
• Support the Collections team by identifying and clearing aged cash balances and resolving payment allocation discrepancies.
• Collaborate with the Billing team to resolve invoice issues that prevent accurate cash allocation.
• Monitor and manage the shared Cash Applications mailbox daily, ensuring all enquiries are addressed promptly and professionally.
• Complete all cash application activities accurately and within required deadlines, particularly during month-end close.
• Contribute to the continuous improvement of cash application controls, processes, and reporting to enhance operational efficiency.
• Proactively identify and escalate issues that may delay cash application or impact business performance to the O2C Cash Applications Manager.

Skills & Experience

 

• Minimum of 4 years' experience in Cash Application or a similar Accounts Receivable function.
• Strong verbal and written English communication skills.
• Experience using Microsoft Dynamics 365 is advantageous.
• Ability to work independently, manage competing priorities effectively, and deliver results with minimal supervision.
• Demonstrated ability to thrive in a fast-paced environment, working proactively to meet tight deadlines while maintaining a high level of accuracy and quality.
• Advanced Microsoft Excel skills.
• A qualification in Finance, Accounting, Business, or a related discipline is preferred.
• Previous experience managing, supervising, or mentoring team members is advantageous.
• Excellent attention to detail and a strong commitment to maintaining high standards of accuracy and compliance.
• Strong stakeholder management and relationship-building skills, with the ability to collaborate effectively across Finance and operational teams.